Front Desk Reception

Description

Position: Front Desk Reception

Reports to: Front Desk Supervisor

Purpose of Position: Receives all incoming calls to the Crossroads main telephone number. Assists callers and directs calls to the appropriate departments or individual. Monitors completion of intake paperwork and completeness of entries into the Homeless Management Information System and completes administrative tasks as assigned.

Available openings:

Part-time

3pm-11pm Saturday & Sunday

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Greets donors and other visitors with a customer service focus and directs them to the appropriate department/follows up on requests.
• Answers calls on the main Crossroads telephone line.
• Provides basic information regarding services available from Crossroads and other community agencies to callers and walk-ins
• Research information and make referrals to other community agencies.
• Timely completion of all related documentation and paperwork.
• Input client and program data into online database.
• Provide coverage for Front Desk daily.
• Monitors and places orders for office supplies in Adult Services.
• Complete other administrative tasks as needed.
• Other duties as assigned.

Requirements

Experience and Education:

• High School diploma or GED required.
• Minimum of 2 years’ experience in a related position or field.
• Strong customer services skills.
• Demonstrated problem solving ability.
• Demonstrated ability to work well with diverse groups of people.
• Demonstrated sensitivity to people experiencing crisis.
• Ability to work well with other professional groups and community agencies.
• Strong computer skills including experience with Microsoft Office and with data entry.

Physical demands and work environment: The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening
• Work environment: An environment of high stress and fast pace. The noise level is often moderate to loud. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/