Referral Coordinator
Carilion Clinic
Referral Coordinator
Carilion Clinic
Non-profit health system delivering comprehensive care
The Referral Coordinator
Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.
Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.
Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.
Verifies referral and authorization requirements and completes processes within required timeframes.
Provides high levels of customer service to patients, visitors, clinical staff, and team members.
Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.
Participates in special projects as assigned by leadership.
Provides directions and assistance to patients and visitors as needed.
Communicates effectively with management, clinical staff, and internal and external customers.
Maintains confidentiality and handles sensitive information appropriately.
Manages changing priorities and workload interruptions while operating office equipment.
Handles difficult situations with tact and diplomacy.
Interacts directly with patients, visitors, staff, vendors, and providers in various settings.
Participates in referral-related training, meetings, and ongoing education.
Serves as a resource for referral-related questions and guidance.
Education: Associate degree required or 2 years of experience may be considered in lieu of degree.
Experience: None.
Licensure, Certification, and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.
Compensation Range:
$17.39 - $24.35Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.


Recruiter:
DANA JOHNSONRecruiter Email:
[email protected]For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies


Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Non-profit health system delivering comprehensive care
Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.
Explore more opportunities at Carilion Clinic