Jeeves

Global corporate card and expense platform

Customer Success Associate

Customer SuccessPosted on Nov 11

Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

At least 2 years of experience in support roles.
Fluency in English and Spanish is mandatory.
Advanced written and spoken communication skills.
Curiosity about how the business operates.
Ability to work proactively and independently.
Ability to adapt quickly to a changing environment.

Responsibilities

Provide support to the global customer portfolio.
Improve the customer experience, represent the customer's perspective internally, and retain customers.
Manage and raise tickets using Zendesk, HubSpot, and Linear.
Encourage increased spending among existing companies through portfolio management.
Document processes and enhancements for the internal team.

Desired Qualifications

Experience with the Zendesk platform or HubSpot.
Portuguese fluency.

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Job Responsibilities:

Provide Best in Class Support to our global portfolio
Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
Incentivize spend increase to existing companies (Portfolio management)
Document processes and enhancements to the internal team

Requirements:

2+ years of experience in support roles
Mandatory fluency in English and Spanish, Portuguese is a plus
Preferable experience in Zendesk Platform /Hubspot
Advanced communication skills (written and spoken)
Curious about the details on how the business operates
Self-starter, proactive and highly motivated
Team player and very hands on
Agile and able to pivot quickly with the changing environment

About the Company

Jeeves

Global corporate card and expense platform

Jeeves provides a corporate card and expense management platform for startups and global companies. The corporate card lets teams spend in local currencies with no fees or interest, integrated with a mobile-first platform that tracks expenses and reconciles across currencies. It differentiates itself by removing foreign exchange fees, offering instant access to funds, and giving up to 4% cashback within a unified cross-border solution. The goal is to simplify global business finances, giving visibility and control over international spending as companies scale.

Company size: 201-500
Company stage: Series D
Total funding: $653.1M
Headquarters: Miami, FL
Founded: 2019

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