Director of Clinical Performance and Informatics

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

The Director of Clinical Performance & Informatics leads enterprise clinical performance measurement, clinical reporting, and informatics-enabled workflow improvements across FSU Health Physician Enterprise and the employed medical group (TMHPP). Operating within a shared support service model, this role collaborates closely with physicians, advanced practice providers, practice operations, quality leadership, and technology teams to translate clinical and operational data into enhanced care delivery, streamlined provider efficiency, robust onboarding and training, and actionable performance management.

Key Responsibilities

• Enterprise & Integrated Service Line Reporting: Lead enterprise clinical performance measurement and reporting, including provider, practice, and specialty scorecards, integrated service line performance metrics, and operationally relevant clinical indicators across both FSU Health Physician Enterprise and TMHPP.
• Regulatory & Compliance Alignment: Direct clinical informatics workflows to support full regulatory compliance, accreditation readiness (e.g., The Joint Commission, CMS, AHCA), quality reporting programs, and clinical documentation integrity. Ensure EHR systems, clinical templates, and reporting tools meet all federal, state, and healthcare regulatory standards.
• Environment of Care & Patient Safety: Partner with operational, safety, and facilities leadership to integrate Environment of Care (EOC) metrics, infection control protocols, clinical risk mitigation strategies, and patient safety indicators into clinical workflows and performance dashboards.
• Clinical Workflow Standardization: Partner with physician leaders to standardize clinical workflows and reduce unwarranted variation while respecting clinical judgment and individual practice nuances.
• EHR Optimization & Clinical Lead: Serve as the clinical business lead for EHR workflow optimization, documentation templates, clinical decision support, and overall clinical reporting requirements.
• Technology & Informatics Alignment: Collaborate with information technology, enterprise analytics, and informatics teams on prioritization, specifications, testing, training, and adoption of clinical technology improvements.
• Data Quality & Validation: Validate measure definitions, source data, attribution rules, denominators, and statistical interpretations prior to the publication or distribution of executive, regulatory, and clinical performance reports.
• Performance Improvement Identification: Identify key performance opportunities related to care coordination, clinical throughput, documentation accuracy, provider efficiency, patient access, and clinical outcomes.
• Population Health & Value-Based Care: Support population health and value-based care initiatives through clinical data interpretation and workflow recommendations, working in close coordination with the Quality and Performance Improvement Director.
• Implementation & Change Management: Lead multidisciplinary implementation projects, overseeing baseline assessments, change management strategies, training execution, adoption tracking, and post-implementation evaluations.
• Staff & Provider Training / Onboarding: Oversee clinical informatics training and onboarding programs for incoming and existing staff and providers to ensure seamless technology adoption, regulatory compliance, EOC protocol adherence, and documentation accuracy.
• Ongoing Clinical Support: Provide continuous, frontline clinical and informatics support to clinical teams, providers, and operational leaders across practice sites.
• Informatics Governance & Escalation: Oversee clinical informatics governance and issue escalation mechanisms, addressing concerns related to patient safety, regulatory compliance, data quality, privacy (HIPAA), and appropriate system access.
• Team Leadership & Development: Develop, mentor, and coach assigned analysts and informatics staff, articulating clear data-driven recommendations to executive and physician leadership.

WHAT YOU’LL NEED TO APPLY

Qualifications

Required

• Education: Bachelor’s degree in nursing, healthcare administration, informatics, or a related field.
• Licensure: Current Florida RN license (as specified in the source role).
• Experience: At least seven (7) years of healthcare leadership experience involving clinical operations, analytics, informatics, or performance improvement.

Preferred

• Education: Master’s degree (MSN, MHA, MBA, MS in Healthcare Informatics, or related field).
• Experience: Experience in multispecialty ambulatory care, EHR optimization, quality measures, and clinical change management across complex healthcare systems or physician groups.

Key Measures of Success

• Clinical dashboard reliability and data accuracy
• High EHR workflow adoption rates across enterprise and service lines
• Provider efficiency and reduction in documentation friction
• Measurable reduction in unwarranted clinical variation
• Timely project delivery and post-implementation evaluation
• Effective onboarding and ongoing informatics support for providers and clinical staff
• Demonstrable clinical and operational improvements across FSU Health and TMHPP

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.