Customer Experience Manager
About the job
- A high school diploma or equivalent is required.
- A minimum of 2 years of management experience is required.
- Excellent verbal and written communication skills are required.
- Ability to multitask is required.
- Creative thinking is required.
- Ability to maintain composure under pressure is required.
- Ability to work a flexible schedule including days, evenings, weekends, and potentially overnight shifts and travel as required.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
- Ability to operate a cash register, move merchandise weighing up to 25 pounds, use ladders, and perform the physical movements required on the sales floor and in the stock room.
- Ensure that all crew members deliver the customer service experience through personal contact with customers and train the crew on the B.E.S.T. customer service experience.
- Lead the assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Lead front-end operations, ensuring front-end merchandising is set and meets or exceeds brand standards.
- Ensure that front-end equipment is in working order and that associates are trained on applicable services.
- Perform opening and closing procedures, maintain store cleanliness and recovery, and keep the store ready for customers.
- Perform store manager duties in the store manager's absence.
- Partner with the store manager to recruit, train, coach, develop, and supervise all crew members.
- Review corporate communications and respond accordingly.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including removing garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- Frequently communicate with customers, managers, and coworkers by telephone and face-to-face, and exchange accurate information.
- Identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Remain in a stationary, upright position for 80% of the time.
- College experience is preferred.
About the company
Five Below is a discount retailer that offers a wide range of trendy products and essentials aimed at pre-teens, teens, and young adults. Its products are priced primarily at $5 or less, with some items priced higher, and are refreshed frequently by sourcing goods globally to keep inventory up to date. Customers can shop in stores or online, with the experience designed to be fun and engaging. The company sells categories such as school supplies, fashion accessories, electronics, toys, games, and home decor. Its emphasis on ethical sourcing and compliance with human rights and labor practices guides supplier choices. Compared to competitors, Five Below emphasizes high-value, fashion-forward items at very low prices with a continuously rotating assortment that appeals to a younger audience. The goal is to provide affordable, on-trend products while delivering an enjoyable shopping experience and driving growth through both in-store and online channels.
Company Size
10,001+
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
2002
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Simplify's Take
What believers are saying
- Second-quarter 2026 comparable sales rose 14.1%, extending five straight quarters of double-digit growth.
- September 2 guidance lifted full-year sales to $5.63-$5.71 billion and comps to 10%-12%.
- The board approved a $600 million buyback on August 29, 2026.
What critics are saying
- Michigan forced a September 18, 2026 settlement over scanner overcharges and shelf-price failures.
- Crocs sued Five Below on September 18, 2026, seeking an injunction and damages.
- Crocs injunction risk can remove viral products and cripple Five Below's copy-led merchandising engine.
What makes Five Below unique
- Five Below's $1-$5 treasure-hunt format keeps teen traffic and impulse purchases distinct.
- On September 2, 2026, management reported 14.1% comparable sales across 2,022 stores.
- September 23, 2026, added Ulta veteran Scott Settersten to audit oversight.
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↑ 5%Several national brands in negotiations to open stores in Hermiston. Published 6:00 pm Wednesday, September 30, 2026 Chipotle is one of several national brands that have opened stores in Hermiston in recent years. A consulting firm working with the city of Hermiston said there are as many as three more national brands that are looking to expand into the Hermiston market. (Michael Kane/Hermiston Herald) | Getting your Trinity Audio player ready... | HERMISTON - A national consultant firm told the Hermiston City Council on Monday, Sept. 28, that several retail businesses are in negotiations to open stores in the town. Those businesses include a national grocery store, a variety discount store and a national coffee brand. A soft goods retailer also has eyes on Hermiston. Soft goods include items such as clothing, shoes, bed sheets and accessories such as handbags and belts. Brooke Hill and John Mark Boozer of Retail Strategies gave the council an update Monday of what could be in store for the retail market in Hermiston. Hill said she couldn't reveal the names of the three businesses because negotiations are still ongoing. Several successful recruits in recent years. Retail Strategies has been working with the city of Hermiston since 2017 and has already helped recruit several retail stores to the community including Chipotle, Marshalls, Panda Express, Famous Footwear, Planet Fitness, Sherwin-Williams and Grocery Outlet. "We really try to step in on behalf of the city and help bring in national retail and give the city a seat at the table," Hill said. Hill said the process involves taking a close look at the current market, identifying available land to build on and second-generation buildings, those that were once home to a business but are now empty, such as Rite Aid along Highway 395 in Hermiston. That information is then passed on to potential retailers. Hill said the process of getting a retailer to open a store in a particular city can take as long as six years or as short as six months if a vacant building is available and fits a retailer's needs. Where is the money going? One of the tools used to attract retailers is the use of gap analysis which shows if a market is experiencing leakage, a term used to describe when people must travel out of town and spend their money outside the local market. Hill said markets with leakage have an advantage over those that do not. "Retailers look at leakage and see it as an opportunity to come to a city and keep residents in town to spend their money," she said. Another tool is to create a profile of local consumer spending habits and determine what types of businesses would succeed in a given market. National brands that are expanding. Hill spoke of several national brands that are currently opening new stores across the country such as Raising Cane's, which serves chicken finger meals; Five Below, which is opening a store in Pendleton; Ollie's Bargain Outlet; 7 Brew Drive-Thu Coffee; and ALDI, a grocery store. "These are retailers who are opening multiple locations yearly and are looking to grow and expand," Hill said. She said Retail Strategies has reached out to more than 50 retail prospects, ranging from grocery stores, pet stores, entertainment-based businesses, sit-down restaurants, hotels and car service retailers. "We are just focused on national retail and trying to increase that footprint in town," Hill said. Nordstrom, anyone? Councilor Jackie Myers said she has been wanting to see Nordstrom open a store in Hermiston. Boozer said Retail Strategies has been in contact with Nordstrom Rack, a discount division of Nordstrom. "Nordstrom Rack is doing very well," Boozer said. "They're in expansion mode. We've had several conversations with them and will continue to keep doing so." Empty Rite Aid building may get an occupant. Councilor Roy Barron asked if there were any conversations going on regarding the empty Rite Aid store. Boozer said there was good news regarding the property. "We were informed that there could potentially be a deal in the works," he said. "I'm not quite able to share too much about that deal right now." Mayor Doug Primmer said the work being done by Retail Strategies on behalf of the city shows how important attracting new retail is to the city of Hermiston. "We take this seriously enough that we have a company who's job it is to find new retailers and that's what we pay them to do," Primmer said. "We appreciate you working with us." "There's definitely some exciting momentum," Hill said. Barron said certain types of businesses can get a community excited. He said he would be excited if Raising Cane's opened in Hermiston. "There would be a lot of people coming from multiple towns just for a Raising Cane's," he said. "And I would be there first."
Crocs is taking Five Below to court over 'copycat' clogs. Shoe manufacturer seeks jury trial and unspecified damages, including alleged lost income. September 29, 2026. 9:54 AM NIWOT, Colo. - Crocs is suing Five Below, alleging the discount retailer sold knockoff versions of Crocs' famous foam clogs. The allegations were detailed in a lawsuit filed earlier this month by Crocs and its subsidiary, Colorado-based Jibbitz Charms, in U.S. District Court in Denver. Crocs' lawsuit charges Philadelphia-based Five Below with selling Crocs look-alikes and accessories even after being notified last winter of their trademark, patent, and intellectual property infringement. The lawsuit says the retailer's charms infringe three patents covering systems for attaching decorative charms to footwear and other wearable products. Crocs also says Five Below's Novelty Shoe Purse copies elements of the Classic Clog and a Crocs bag charm. The legal complaint asserts that Five Below was attempting to benefit from Crocs' investment in its brand by selling similar-looking footwear at a lower price. Five Below lists its Juniors Charm Clog for $7. Crocs said that Five Below's Juniors Charm Clog products copy "distinctive" aspects of the brand's Classic Clog, including the "instantly recognizable pattern of holes," "trapezoidal openings" and a "textured" and "decorative" band. Crocs and Jibbitz are asking for a jury trial and unspecified damages, including alleged lost profits. They also seek a permanent injunction preventing Five Below from selling products that infringe their intellectual property. Legal scholars note that fashion patent cases are difficult to win, even if it is obvious that the design was meant to copy attributes of another company's product. Crocs will have to prove that its design is sufficiently unique to validate its patents, that Five Below copied that patent, and customers were duped into buying Five Below's product when they meant to buy an authentic pair of Crocs.
Crocs sues Five Below over alleged foam clog design copy. September 26, 2026 9:32 pm Business Crocs is suing Five Below in federal court, alleging the discount retailer copied its foam clog design and patented Jibbitz charm systems. The lawsuit, filed in Colorado on September 18, targets a $7 shoe model that Crocs claims intentionally mimics its footwear brand. The legal clash pits a footwear giant against an extreme-value retail chain known for its low-priced items. Crocs and its subsidiary, Jibbitz, filed the trademark and patent infringement lawsuit in the U.S. District Court for the District of Colorado where Crocs is based. At the center of the dispute is Five Below's Juniors Charm Clog, which was listed online for $7 before appearing out of stock. Crocs argues the discount footwear closely mimics its Classic Clog through design choices, including the specific hole arrangement, trapezoid-shaped openings, and a textured band. The lawsuit also takes aim at Five Below's Novelty Shoe Purse, which the footwear maker claims copies elements of both its classic shoe and a signature bag charm. Patents, charms, and unheeded warnings. The legal action extends beyond the foam shoe silhouette into the modular accessories that personalize them. Jibbitz asserts that charms sold alongside the discount retailer's clogs infringe upon three separate patents covering attachment systems for wearable products. According to court documents, this conflict is not entirely sudden. Crocs states it sent Five Below a demand letter on Wednesday, March 4, detailing its intellectual property concerns. Although the discount chain acknowledged receipt of the notice, the retailer kept selling the disputed products, according to the complaint. The price contrast between the two product lines highlights the economic tension driving the dispute. While Five Below markets its clog at $7, Crocs' kids classic version sells for $39.99 online, and adult Classic Clogs generally retail between $50 and $65. Attorneys for Crocs wrote in the lawsuit that Five Below is clearly attempting to trade off the significant investment Crocs has made in its brand. A pattern of dupe-driven retail strategy. Five Below has faced similar intellectual property challenges as it expands its footprint across the United States. The Philadelphia-based chain operates more than 2,000 stores across 46 states and opened 101 new stores by August. Last year, the maker of Stanley drinkware sued Five Below, alleging some of its products are imitations of its drink containers, and skincare brand Supergoop recently alleged Five Below's Sugar Girl sunscreen line mimicked its logo, packaging and product names. Fashion patent litigation remains notoriously difficult for plaintiffs to win, as intellectual property owners must prove that competing designs are deliberate and obvious imitations. Yet Crocs brings considerable market weight to the courtroom. The company sells roughly 150 million pairs of shoes annually and generates more than $4 billion in yearly sales. Demands and financial momentum. Crocs and Jibbitz are asking for a jury trial, an award for unspecified damages including lost profits, attorneys' fees, and a permanent court injunction. The plaintiffs also want an order compelling the destruction of remaining infringing inventory. The lawsuit unfolds during a period of strong financial performance for Five Below. Under the leadership of CEO Winnie Park, who took the helm in December 2024 to reaffirm the company's status as an extreme-value retailer, the chain posted a more than 27% increase in net sales compared to the previous year. Its reported net income reached more than $344 million, up from nearly $84 million during the same period. Five Below did not respond to requests for comment regarding the litigation, and its Center City store in Philadelphia did not display the contested clogs. The unlikely, and surprisingly popular, collaboration between Crocs and Lego continues. Following the buzz generated by the initial Lego Brick Clogs, the two brands have launched a second collection designed to spark creativity and self-expression. This new line moves away from the blocky aesthetic of its predecessor, opting for a... March 21, 2026 In "Entertainment" Microsoft Levels Up with New Xbox Crocs CollaborationTable of ContentsMicrosoft Levels Up with New Xbox Crocs CollaborationA New Play in the Footwear GameDesigned for the Dedicated GamerAvailability and Where to Find ThemBlack Friday Deals and Xbox Game Pass Updates A unique partnership between Microsoft and Crocs, Inc. is bringing a... November 25, 2025 May 16, 2026 In "Sport"
Crocs says Five Below copied its famous clog design. Sept. 25, 2026 Updated Sept. 26, 2026, 11:46 a.m. ET Ask USA TODAY anything When did Crocs send a demand letter to Five Below? What is the price difference between Crocs and Five Below clogs? Why is Crocs suing Five Below over clog design? AI Overview Full Summary Crocs has filed a lawsuit against discount retailer Five Below, alleging that its $7 Juniors Charm Clog copies Crocs' Classic Clog design and infringes patents on decorative charms, and is seeking damages, an injunction, and destruction of infringing inventory. Crocs is suing Five Below over a $7 pair of clogs, alleging the discount retailer copied elements of its footwear and infringed patents covering the charms used to decorate the shoes. Crocs and its subsidiary, Jibbitz, filed the lawsuit Sept. 18 in U.S. District Court for the District of Colorado, where Crocs is based. The companies accuse Five Below of infringing trademarks and patents through its Juniors Charm Clog and related accessories, according to court documents. At the center of the case are Five Below's clogs, which Crocs says copy distinctive elements of its Classic Clog. The company alleges the shoes feature similarities including the arrangement of holes, trapezoid-shaped openings and a textured band. Crocs says those similarities could lead consumers to believe the Five Below shoes are affiliated with Crocs. The lawsuit also takes aim at the charms sold with Five Below's clogs. Jibbitz says the retailer's charms infringe three patents covering systems for attaching decorative charms to footwear and other wearable products. Crocs also says Five Below's Novelty Shoe Purse copies elements of the Classic Clog and a Crocs bag charm. Crocs warned Five Below about the products. Crocs says it sent Five Below a demand letter March 4 detailing its intellectual property concerns. According to the lawsuit, Five Below acknowledged receiving the letter but continued selling the disputed products. The legal complaint says Five Below was attempting to benefit from Crocs' investment in its brand by selling similar-looking footwear at a lower price. Five Below lists its Juniors Charm Clog for $7, according to its website, which currently shows all the variations out of stock online. Crocs' Kids Classic Clog sells for $39.99, according to its website, while the company's adult clogs generally cost between $50 and $65. What Crocs wants from Five Below. Crocs and Jibbitz are asking for a jury trial and unspecified damages, including alleged lost profits. They also want a permanent injunction preventing Five Below from selling products that infringe their intellectual property. The companies are seeking attorneys' fees and the destruction of inventory they say infringes their rights, according to the lawsuit. USA TODAY reached out to attorneys representing Crocs and Five Below for additional comment. Five Below continues to expand. The lawsuit comes as Five Below continues to expand its retail footprint. The Philadelphia-based chain, which operates more than 2,000 stores in 46 states, is known for selling a range of products at $5 or less, but some items are priced beyond $5 dollars. The company had opened 101 new stores as of August, while net sales increased more than 27% from the same period a year earlier, according to its latest earnings report. Crocs, meanwhile, says it sells about 150 million pairs of shoes annually, according to Investopedia, and generates more than $4 billion in annual sales, according to a February 2025 press release. Reporter Anthony Thompson can be reached at [email protected], or on X @athompsonUSAT
Five Below appoints Scott Settersten to its Board of Directors. PHILADELPHIA, PA, Sept. 23, 2026 (GLOBE NEWSWIRE) - Five Below, Inc. (NASDAQ: FIVE), the trend-right, extreme-value brand for the kid and the kid in all of us, today announced the appointment of Scott Settersten, former Chief Financial Officer of Ulta Beauty, to its Board of Directors and the Audit Committee of its Board of Directors, effective September 21, 2026. In connection with Mr. Settersten's appointment, Five Below's Board increased to ten directors. "Scott is a highly respected finance leader with a proven track record of scaling a high-growth retail business while maintaining strong financial discipline," said Mike Devine, Chair of the Five Below Board. "His deep financial and operational expertise will be a valuable addition to our Board, and we look forward to drawing on Scott's experience as we execute on our significant growth opportunity and drive long-term value for our stakeholders." Mr. Settersten served as the Chief Financial Officer of Ulta Beauty from 2012 until his retirement in March 2024, where he oversaw the company's finance, accounting, tax, treasury, procurement, internal audit, investor relations, loss prevention and real estate teams. Mr. Settersten also spent 15 years with PricewaterhouseCoopers LLP as a certified public accountant in the assurance and risk management practices. In addition, he served as a director and member of the audit committee of Kimball International from July 2020 to June 2023. "I am honored to join the Five Below Board at such an exciting time in the company's evolution," said Mr. Settersten. "Five Below is one of the most compelling growth stories in retail with a unique value proposition and target customer," Mr. Settersten continued. "I look forward to working with the Board and leadership team to build on the company's momentum and execute its long-term growth strategy to create lasting value for shareholders." About Five Below: Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products loved by the kid and the kid in all of us. We believe life is better when customers are free to "let go & have fun" in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5 and some extreme value items priced beyond $5, Five Below makes it easy to say YES! to the newest, coolest stuff across awesome Five Below worlds: Candy, Style, Party, Room, Create, Tech, Sports and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 2,000 stores in 47 states. For more information, please visit www.fivebelow.com or follow @fivebelow on TikTok, Instagram, Facebook, and YouTube. Investor Contact: Five Below, Inc. Christiane Pelz, Vice President, Investor Relations [email protected]