Kemin

Global supplier of specialty ingredients.

Technical Services Manager

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A degree in engineering or a related field is required; a postgraduate qualification is an advantage.
At least 8 years of experience in feed mill production or technical operations, including supervisory experience over a service or engineering team.
Proven experience managing applicator or dosing equipment installation, maintenance, and contractors.
Strong knowledge of grinding, mixing, pelleting, cooling, and automation, plus an understanding of moisture retention and PDI improvement.
Experience designing and executing trials and writing technical reports, with the ability to work with universities and laboratories.
Experience troubleshooting, optimizing processes, and resolving customer complaints.

Responsibilities

Supervise all Kemin Applicator Solutions activity in Thailand, including installation, commissioning, preventive maintenance, calibration, and repair, as well as technicians and appointed contractors.
Own the country applicator asset register and drive applicator utilization rate to target throughout the year.
Set and enforce work standards, safety requirements, service-level agreements, and job scheduling across all sites.
Review and negotiate contractor scopes, specifications, and quotations, and approve technical specifications before award.
Ensure timely and accurate reporting, spare-part planning, and service records.
Report KAS performance, backlog, and risk to the Country President and regional KAS Manager.
Be accountable for customer satisfaction on every installed applicator and millSMART system.
Manage installation timelines and customer commitments, and resolve downtime, dosing-accuracy, and complaint cases.
Conduct periodic system health checks and customer performance reviews using return-on-investment and dosing-accuracy evidence.
Train customer operators and maintenance teams, and issue standard operating procedures, operating manuals, and handover documentation.
Track customer experience measures, including uptime, response time, and complaint closure, and drive corrective action.
Consult with feed mill customers, conduct feed mill audits, and troubleshoot operational issues.
Optimize production processes and performance, including grinding, mixing, conditioning, pelleting, and cooling.
Advise customers on mold control, moisture retention, pellet durability index and fines improvement, and mill efficiency.
Deliver return-on-investment-based technical solutions and reports to customers.
Design, execute, and supervise farm and feed mill trials to validate product performance and application accuracy.
Partner with universities, external laboratories, and customer technical teams on trial protocols and sample analysis.
Analyze trial data and translate results into technical reports, return-on-investment cases, and customer-ready recommendations.
Build a Thailand trial and reference library for Sales and Key Account teams to use in customer conversations.
Partner with Sales and Key Account teams on key-account conversion, defense, and growth.
Coach and develop the KAS and technical team, and build capability, succession, and cross-training.
Develop standard operating procedures, training materials, and technical tools for sales and technical colleagues.
Lead initiatives to strengthen local customer service, with quantified success measures.
Support the country sales growth target and contribute to team engagement.

Desired Qualifications

A postgraduate qualification.

Overview

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

Overall Function

Act as the senior technical consultant for Kemin Thailand and lead the full KAS (Kemin Applicator Solutions) organization and the end-to-end customer experience on applicators – from specification and installation through utilization, service and performance review. You will also bring feed mill process and trial expertise that enables the Sales team to deliver integrated, ROI-based solutions to Thailand's leading feed producers.

#LI-KT1

Responsibilities

Supervise KAS operations (Thailand)

Supervise all KAS activity in Thailand – installation, commissioning, preventive maintenance, calibration and repair – including the KAS technicians and appointed contractors
Own the country applicator asset register and drive applicator utilisation rate (AUR) to target throughout the year
Set and enforce KAS work standards, safety requirements, service SLAs and job scheduling across all sites
Review and negotiate contractor scope, specifications and quotations; approve technical specification before award
Ensure timely and accurate KAS report submission, spare-part planning and service records
Report KAS performance, backlog and risk to the Country President and the regional KAS Manager

Own the customer experience on applicators

Act as the single point of accountability for customer satisfaction on every installed applicator and millSMART system
Manage installation timelines and customer commitments; escalate and resolve downtime, dosing accuracy and complaint cases to closure
Conduct periodic system health checks and performance reviews with customers, with clear ROI and dosing-accuracy evidence
Train customer operators and maintenance teams; issue SOPs, operating manuals and handover documentation
Track and report customer experience measures (uptime, response time, complaint closure) and drive corrective action

Technical consultancy – feed mill and process

Provide expert consultation to feed mill customers; conduct feed mill audits and troubleshooting
Optimize production process and performance (grinding, mixing, conditioning, pelleting, cooling)
Advise customers on mold control, moisture retention, PDI/fines improvement and mill efficiency
Deliver ROI-based technical solutions and technical reports to customers

Trials and technical validation

Design, execute and supervise farm and feed mill trials that validate product performance and application accuracy
Partner with universities, external laboratories and customer technical teams on trial protocols and sample analysis
Analyze trial data and translate results into technical reports, ROI cases and customer-ready recommendations
Build a Thailand trial and reference library that Sales and Key Account teams can use in customer conversations

Commercial partnership and team leadership

Partner with Sales and Key Account teams on key account conversion, defense and growth
Coach and develop the KAS and technical team; build capability, succession and cross-training
Develop SOPs, training materials and technical tools for sales and technical colleagues
Lead initiatives that strengthen local service to customers, with quantified success measures
Support the country sales growth target and contribute to team engagement (EOS)

Qualifications

Degree in engineering or related field; postgraduate qualification an advantage
8+ years of experience in feed mill production/technical operations, including supervisory experience over a service or engineering team
Proven experience managing applicator/dosing equipment installation, maintenance and contractor management
Strong knowledge in grinding, mixing, pelleting, cooling and automation, plus good understanding of moisture retention and PDI improvement
Experience in trial design, execution and technical report writing; ability to work with universities and laboratories
Experience in troubleshooting, process optimization and customer complaint resolution

About the Company

Kemin

Global supplier of specialty ingredients.

Kemin is a global ingredient manufacturer that supplies more than 500 specialty ingredients for human health, food safety, and protecting the world’s food supply. Its ingredients are produced and delivered for use across industries such as animal health, nutraceuticals, pet food, crop technologies, aquaculture, textiles, and vaccines, helping improve health and safeguard food systems. The company differentiates itself with its privately held, family-owned structure, long history since 1961, and a broad, 120+-country footprint supporting a diversified product portfolio. Its goal is to sustainably transform the quality of life for 80 percent of the world every day through its ingredients and services, while ensuring quality, safety, and efficacy.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $115M
Headquarters: Des Moines, IA
Founded: 1961

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