Customer Success US

Metaview

Hiring is tedious, inefficient, and unreliable. The root cause of this is that the most important moments when hiring are fluid, synchronous, human interactions, but we only have highly-lossy and unsophisticated (ie, manual) ways of capturing the data that these interactions emit.

Metaview is building an AI-first platform to establish a new, richer ground-truth for hiring. We’re using this ground-truth to radically enhance hiring workflows, data, and decisions.

As a result, we’ll turn hiring into the business-critical team sport it truly is.

We’re a Series A startup founded by Siadhal and Shahriar after their experiences building products and teams at Uber and Palantir, and backed by phenomenal investors in the US and Europe. Our starting point on this mission is an AI-powered conversation assistant that gives hiring teams superpowers: beautifully structured and summarized interview notes, pre-filled candidate feedback forms, and rich candidate write-ups generated in just a few clicks (if that). Our customers are raving fans of the product, and we’re already seeing that Metaview is becoming the center-of-gravity for the hiring process at companies like Brex, Quora, HelloFresh, and over a thousand more.

Our values

• We own our work from end-to-end. We work “towards goals”, not “on tasks”. We’re a team that knows the satisfaction of doing great work is only felt when it impacts the customer.

• We optimize for rate-of-learning. We treat learning as the highest-form of currency for delivering future impact, and act accordingly: we run experiments, question thoroughly, and talk to customers over-and-over. We covet earned secrets.

• We’re direct and actively-transparent in how we communicate and share progress. There’s no point painstakingly hiring a world-class team, if they are then uninformed or unaware of the context that matters.

Our HQ is in London, UK.

The role

The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to:

• Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution.

• Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion.

• Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success.

• Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions.

• Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product.

• Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings.

You

• 3+ years experience in top-tier consulting, or customer facing roles at fast paced B2B startups.

• Strong academic background.

• Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

What’s in it for you

• Our first dedicated CS role in the US: a phenomenal platform for accelerated career growth.

• Generous salary and equity in a Series A startup that is growing 4x YoY.

• Selling the best product in a new category that already generates a ton of customer love.

• We take hiring seriously. These will be the best teammates you’ll ever work with.

• All the benefits you expect and more.