Senior Manager

About the New Deal For Pro team

At Thumbtack, the New Deal For Pro team is focused on 0 to 1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs. 

We've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.

The Challenge

The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the New Deal For Pro team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science. 

We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.

What you'll do 

• Define and evolve the technical vision & strategy for your team.
• Effectively collaborate with cross functional counterparts (product design, applied science, data science) on strategy & execution.
• Able to collaborate with teams outside of your org (eg. Trust & Safety, Monetization etc..)
• Drive team execution against team-specific OKRs.
• Guide and help the team in making complex technical tradeoffs decisions.
• Hire, coach and manage full-stack engineers at all levels including Staff+ eng.
• Build and evolve a high performing culture of excellence on the team.
• Be accountable for maintaining and scaling the infrastructure owned by your team.
• Work closely with other engineering leaders to evolve and continually improve Thumbtack’s engineering culture in a high paced growth environment.

In order to be successful, you must bring

• 2+ years of experience in an engineering management role.
• 5+ years of experience building software at scale.
• Strong collaboration skills with cross functional partners and ability to collaborate with other teams outside of the org.
• Strong technical skills and is able and willing to guide the teams in making the right set of tradeoffs
• Strong leadership, collaboration and communication skills.
• Experience shaping technical & product strategy in collaboration with cross functional counterparts (design, product, data science).
• Experience with decision making using A/B testing, market based test, qualitative research insights
• Commitment to building inclusive teams and team culture.

#LI-Remote