Astro

Associate – OTT Ops & Support Engineer

Site Reliability EngineeringUpdated on Nov 14

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

A degree in IT, Computer Engineering, Communication Engineering, Computer Science, or an equivalent field is required.
One or two years of experience in OTT support and operations is required.
Knowledge of AWS, content delivery network management, and monitoring tools is required.
Knowledge of database applications and programming skills, such as Microsoft technologies, SQL, and ASP, is required.
A good understanding of networking protocols is required.
Knowledge of multiple operating systems, such as Windows and Linux, is required.
Interest and knowledge in mobile devices is required.
Computer literacy and knowledge of Windows and Microsoft Office are required.
Ability to understand and review technical drawings, such as Visio drawings, is required.
Good oral and written communication skills are required.
Willingness to work irregular hours on 12-hour shifts, including weekends, is required.

Responsibilities

Monitor networks and systems, resolve faults, provide technical support, and attend to trouble tickets within the department’s areas of responsibility.
Provide technical support for Astro Go, Sooka, and third-party integrated applications.
Act as Incident Manager when a failure occurs on the OTT platform.
Address and resolve technical complaints from internal and external parties.
Create and configure pay-per-view live events in the content management system and on multiple payment methods.
Create and configure promotions and products in Google and Apple consoles.
Manage the creation and configuration of user interfaces, user experiences, rails, and swimlanes.
Perform first-level troubleshooting and rectify technical faults within agreed key performance indicators.
Attend to trouble tickets, escalate them to appropriate internal or external parties, and close them within established service-level agreements and key performance indicators.
Proactively monitor content and system and network performance to ensure compliance with specifications.
Execute escalations according to departmental standard operating procedures.
Update stock-keeping and inventory operations.
Develop technical documentation, including coverage scope for computing requirements.
Assist the Delivery and Quality Assurance team and Senior Engineer with project implementation.
Liaise with vendors on technical matters.
Carry out system upgrades and modifications.
Generate daily shift, performance data, incident, and ad hoc reports as required.
Check application performance, fine-tune applications, and identify faults for improvement.
Design and build custom applications or systems for the internal team.

WHY JOIN US?

We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.
Responsible to act as Incident Manager in the event of any failure on OTT Platform.
Address and resolve technical complaints from internal and external parties.
Create/Config pay per view live event on CMS and on multiple payment method.
Create/Config promo/product on Google/apple console
Manage UI/UX/Rail/Swimlane creation and config
Perform first level troubleshooting, and technical fault rectification within agreed KPI.
Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
Execute escalation as per departmental SOP.
Update stock keeping and inventory operations.
Develop technical documentation including scope of coverage for all computing requirement
Assist Delivery/QA team and Senior Engineer in project implementation.
Liaise with vendors on technical matters.
Carry out system upgrade and modification work.
Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.
Check performance of the application, fine tuning and find fault for improvement
Design and build custom application or system for internal team

REQUIREMENTS:

WHO YOU ARE:

Degree in IT/Computer/Communication Engineering, Computer Science or equivalent
Experience in OTT support and operations 1 or 2 years
Knowledge in AWS & CDN Management, Monitoring Tools
Knowledge in database applications and programming skills, e.g. Microsoft, SQL, ASP.
Good understanding on networking protocols
Knowledge is multi type of Operating System eg Windows, Linux
Interest and knowledge in Mobile Devices
Computer literate and good knowledge on Windows, Microsoft Office
Ability to understand and review technical drawings, e.g. Visio
Good oral/written communication
Willing to work on irregular hours, 12 hour’s shift base including weekends

About the Company

Astro

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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