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Trace3

IT consulting and infrastructure integration

Data Center Technician

Network Engineering & AdministrationConfirmed live in the last 24 hours
Full-timeIrvine, CA, USA

About the Job

Requirements

  • A minimum of two years of experience in a technical or data center support role is required.
  • Ability to independently research internet technologies, including firewalls, routers, switches, virtual private networks, domain name system, and proxy systems.
  • Good understanding of the Open Systems Interconnection model.
  • Good command of written and spoken English.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • A high school diploma or GED is required.
  • Some travel is available.

Responsibilities

  • Physically support customers and provide remote-hand services under the general direction of the Lead, Data Center Services.
  • Support day-to-day data center operations and execute projects.
  • Analyze customers' production IT infrastructure hardware and conduct customer walkthroughs to determine project deliverability.
  • Install and manage structured cabling infrastructure projects.
  • Elicit data center infrastructure requirements from clients.
  • Install, terminate, test, and label copper and fiber cross-connects according to standard operating procedures.
  • Perform preventative maintenance and repairs by troubleshooting cabling system issues.
  • Troubleshoot and address physical issues.
  • Create straight-through, crossover, and console cables.
  • Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment as required.
  • Identify and report problem devices, and replace defective parts as directed.
  • Visually inspect equipment for errors or unusual noises.
  • Assist with infrastructure readiness tests.
  • Configure out-of-band management interfaces on compute, storage, and networking devices for remote access.
  • Test and validate remote accessibility to customer computers, servers, and network systems.
  • Monitor and perform ongoing maintenance on servers and network equipment.
  • Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
  • Create and maintain service desk documentation.
  • Plan, unpack, identify, and dispose of received items; report results and provide recommendations.
  • Ensure power tests and reports are completed on incoming products before they are moved to the data center floor.
  • Digitally scan incoming paperwork, transmit results, and recommend fixes for gaps.
  • Enter device locations and cable connections into customer-defined databases.
  • Record received products in customer-defined databases, including asset tags, manufacturer, model, and serial number.
  • Conduct inventory control, compare received products with packing slips, and report discrepancies.
  • Identify customer-defined spare parts and maintain them in an inventory-controlled area; recommend changes.
  • Maintain customer satisfaction.
  • Review work orders and perform post-work quality assurance to ensure requests are handled appropriately.
  • Participate in service transition to transfer knowledge and document processes.
  • Develop documentation to maintain accurate records of customer computer, server, and network systems.
  • Manage the shipping and loading dock, including reporting newly received items.
  • Accept work, fulfill requests, and report status through ticketing systems, time reports, and email processes.
  • Escort vendors and repair technicians as requested by the customer.
  • Manage crises in critical situations or during major service outages.
  • Communicate with stakeholders according to service level agreements.
  • Perform root cause analysis.
  • Follow company best practices and standard operating procedures.
  • Mentor lower-level Data Center Technicians.
  • Perform other duties as assigned by the supervisor.

Desired Qualifications

  • CompTIA A+, BICSI, or a similar certification is preferred.

About the Company

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Trace3

IT consulting and infrastructure integration

Trace3 is a technology consulting and integration partner that helps enterprises manage and optimize IT infrastructure. It focuses on IT security, hybrid cloud strategy, and product release planning, offering professional integration services such as staging, imaging, asset tagging, and global logistics to streamline asset monitoring and inventory control. The company earns revenue from service-based engagements, including managing complex data center projects, staged rollouts, and secure inventory management in Tier 1 facilities. Its team also shares knowledge through a weblog covering cloud computing, cybersecurity, and data management. Overall, Trace3 aims to help businesses navigate IT challenges and improve productivity and competitive advantage by fine-tuning technology infrastructure and asset management.

Company size
1,001-5,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Irvine, CA
Founded
2002

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