Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Kubernetes
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incident responses, and coordinating with various teams to maintain system reliability and performance. The position demands proactive identification of potential issues and efficient handling of service delivery to support business continuity and operational excellence.

Job Title: Amazon EKS SME

Job description-
We are looking for a Senior Amazon EKS SME to support and enhance our enterprise Kubernetes platform on AWS. The ideal candidate will have deep expertise in EKS, Kubernetes administration, cloud-native technologies, automation, and production support.In addition to performing regular support duties, the Shift Lead will oversee service level adherence, maintain team accountability, and serve as the primary point of contact for the team during critical situations.

Key Responsibilities-
Manage and support Amazon EKS clusters across Production and Non-Production environments.
Perform cluster upgrades, patching, troubleshooting, and lifecycle management.
Lead L3/L4 support, incident resolution, and root cause analysis.
Drive infrastructure automation using Terraform, GitHub, Jenkins, and scripting.
Design, deploy, manage, and optimize Amazon EKS clusters across Production and Non-Production environments.
Perform cluster provisioning, upgrades, patching, configuration management, and lifecycle management.
Manage node groups, autoscaling, capacity planning, and cluster performance optimization.
Troubleshoot complex Kubernetes issues involving networking, storage, DNS, ingress, and application deployments.
Collaborate with cross-functional teams to integrate cloud solutions with existing systems.
Provide support and guidance to team members.
Handle escalations promptly and effectively.
Perform regular maintenance and updates to prevent downtime.
Create and maintain technical documentation and guides.
Analyze system performance and implement improvements.
Maintain high-quality standards in all operations.

Technical Experience-
Strong work experience on public cloud services mainly on Amazon EKS and Kubernetes along with ECS, EC2, VPC, IAM, EFS, EBS, ALB/NLB, Route53, CloudWatch
Networking, scaling, messaging, and other IaaS and basic idea of PaaS Services.
Any one Cloud Certification would be preferred like AWS Sysops Admin, AWS Cloud Architect – Associate/Professional
Possess good knowledge on CI/CD tools like GitHub and Jenkins.
Should have hands-on experience in Windows / Linux server basic administration.
Good hand-on with Terraform/Ansible.
Linux Administration and Shell/Python scripting
Experience in troubleshooting complex containerized workloads
Good to have knowledge in Azure Cloud.

Professional Attributes-
Good verbal and written communication skills to connect with customers at varying levels of the organization.
Ability to operate independently and make decisions with little direct supervision.

Shift Details:
- Flexible to work in 24/7 shift.
- RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 7.5 years of experience in Kubernetes.
- This position is based at our Pune office.
- A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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