Henry Ford Health

Academic medical center delivering comprehensive healthcare

Medical Laboratory Scientist - Lab Customer Service

Customer SupportUpdated on Nov 12

Full-timeDetroit, MI, USAIn-person

About the Job

Requirements

A bachelor's degree from an accredited college or university is required, with coursework aligned to the duties of the specific Medical Laboratory discipline position and meeting the ASCP Medical Laboratory Scientist education eligibility routes; alternatively, the candidate must possess a categorical scientist-level certification as a BB, C, CG, CT, M, or MB, or meet AAB and/or AMT certification requirements.
Six months of experience in a medical laboratory setting is required.
Technical proficiency and theoretical knowledge sufficient to perform laboratory functions are required.

Responsibilities

Field phone calls, diagnose issues, and troubleshoot problems across departments to keep the laboratory running smoothly.
Process orders accurately and communicate with clients throughout the process.
Track shipments and manage critical laboratory values.
Partner with sales teams, pathologists, and outreach business partners to obtain approvals for specialized testing and expand laboratory capabilities.
Use Sunquest, Copath, CRM, and ATLAS laboratory systems.
Serve as a link between customers and the laboratory, ensuring customer interactions add value and strengthen relationships.

Desired Qualifications

Certification at the technologist or medical/clinical laboratory scientist level from a nationally recognized agency such as ASCP, AMT, ASM, AAB, AABB, ACS, or HEW is preferred.

Job Description

Sign On Bonus Available!

Shift: Days

Status: 40 hours per week

Ready to put your Medical Laboratory Scientist skills to work in a role that's anything but routine? Under general supervision, you'll tackle a dynamic mix of responsibilities that keep you engaged, challenged, and constantly learning!

Get ready to be the lab's problem-solving superhero! Your day-to-day adventures include:

Triaging & Troubleshooting: Jump into action by fielding phone calls, diagnosing issues, and working cross-departmentally to solve problems that keep our lab running smoothly
Order & Communication Management: Process orders with precision while keeping clients in the loop and ensuring seamless communication every step of the way
Shipment Tracking & Critical Value Handling: Stay on top of shipments and manage critical lab values with the attention to detail they deserve
Cross-Functional Collaboration: Partner with sales teams, pathologists, and outreach business partners to facilitate specialized testing approvals and expand lab capabilities
Multi-System Mastery: Gain hands-on experience with diverse lab systems including Sunquest, Copath, CRM, and ATLAS—building a comprehensive toolkit of technical knowledge
Customer-Centric Problem Solving: Act as the crucial bridge between customers and the laboratory, ensuring every interaction adds value and strengthens relationships

This role thrives on teamwork, continuous learning, and the energy of a fast-paced environment where no two days are exactly alike!

Qualifications

EDUCATION & EXPERIENCE:

Minimum of a bachelor's degree from an accredited college or university required. Coursework must align with duties of the specific section Medical Laboratory discipline position and meet the education Eligibility Routes for Medical Laboratory Scientist listed on the ASCP website at (ascp.org)
- OR possesses a categorical scientist level certification as a BB, C, CG, CT, M, MB
- OR has met the requirements for AAB and/or AMT certifications.
Requires six months of experience in a medical laboratory setting.
Demonstrated technical proficiency and theoretical knowledge sufficient to perform laboratory functions are required.
Certification at the technologist, or medical/clinical lab scientist level from a nationally recognized agency, such as ASCP, AMT, ASM, AAB, AABB, ACS, or HEW is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Henry Ford Health

Academic medical center delivering comprehensive healthcare

Henry Ford Health operates a large Michigan health system that provides a full range of medical services through 13 acute-care hospitals, behavioral health facilities, home health, virtual care, pharmacy, eye care, and more, along with health insurance and related retail. It delivers care via a network of hospitals and clinics offering primary, preventive, specialty, surgical, and rehabilitative services, with options for in-person and virtual visits, while also supporting research and education to improve treatments. The system stands out as one of Michigan’s largest and most diverse employers with over 50,000 team members and more than 550 sites, and it is repeatedly recognized for excellence in cancer, cardiology, neurology, orthopedics, and multi-organ transplants, underpinned by strong research funding. Its goal is to partner with patients and communities to provide high-quality care, advance medical research, and educate the next generation of health professionals.

Company size: 10,001+
Company stage: Grant
Total funding: $40.3M
Headquarters: Detroit, MI
Founded: 1915

Recently Posted Jobs

Explore more opportunities at Henry Ford Health

See more jobs