Rentokil

Global pest control and hygiene services

Field Service Manager - Operations Department

Field ServiceConfirmed live in the last 24 hours

Full-timeHong KongIn-person

About the Job

Requirements

A Higher Diploma and at least 5 years of management experience, preferably in pest control, cleaning services, or the food and beverage industry.
At least 3 years of hands-on operations experience.
Strong time-management and prioritization skills in a fast-paced environment.
Problem-solving and communication skills, with the ability to work independently.
Self-motivation, attention to detail, and organization.
Leadership skills and team-management experience.
Proficiency in spoken and written English and Chinese.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Responsibilities

Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
Support expense management to ensure profitability in accordance with financial objectives.
Handle customer inquiries, requests, and complaints professionally.
Establish and maintain strong relationships with customers through regular visits.
Monitor and report on key performance indicators to assess operational efficiency.
Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
Oversee manpower scheduling to ensure high-quality service delivery.
Collaborate with other departments to ensure seamless operational integration and effective problem resolution.

Field Service Manager - Operations Department

Rentokil Initial · hong kong, Hong Kong · Full-time · Posted 2026-10-09

Salary: unknown currency 351,000–416,000

Workplace: on_site

Department: Operations / Technical Services

Description

Responsibilities:

Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
Support expense management to ensure profitability in accordance with financial objectives.
Handle customer inquiries, requests, and complaints professionally.
Establish and maintain strong relationships with customers through regular visits.
Monitor and report on KPIs to assess operational efficiency.
Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
Oversee manpower scheduling to ensure high-quality service delivery.
Collaborate with other departments to ensure seamless operational integration and effective problem resolution.

Requirements

Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
Minimum 3 years of hands-on operations experience is required.
Strong time management and prioritization skills in a fast-paced environment.
Excellent problem-solving and communication skills with the ability to work independently.
Self-motivated, detail-oriented, and well-organized.
Proven leadership skills and team management experience.
Proficiency in spoken and written English and Chinese.
Proficient in MS Office (Word, Excel, and PowerPoint).

Benefits

Are you interested? Here's what you can expect when you join us:

Competitive salary package and 13-month salary.
5-6 day work week with flexible working hours.
Paid public holidays, annual leave, and marital leave.
Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
Offer learning & development and Training program.
Excellent promotion opportunities and company culture.
Excellent company culture.
Staff recognition awards.

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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