Member Services Specialist

Description

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.
Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
The Member Services Specialist is a hybrid role, meaning it entails a combination of remote work and in-person attendance.  Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026)  

We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

• Do you have a passion for people and value friendly, welcoming interactions?
• Do you value helping people find solutions to their needs?
• Do you see every challenge as an opportunity and keep trying until you get it right?
• Do you have experience in a financial call center environment?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Services Specialist to join our dynamic team!

This is not your typical “Call Center” job. As a Member Services Specialist you will be joining a dynamic team focused on providing Credit Union members with unparalleled service experience. On the Member Engagement Team you will collaborate with multiple business units to achieve success for our members. You will serve as a point person for member service through inbound and outbound calls and written communication. You will be working closely with the Member Engagement Supervisor to find appropriate solutions to member needs. 

About us:

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Requirements

A day in the life of a Member Services Specialist will include:

• Answering inbound member calls with kindness and professionalism. Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Conducting member outreach calls to identify product opportunities.
• Proactively take ownership of member needs and resolve to the fullest extent possible
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have one to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $42,612 - $49,500 annually depending on experience and qualifications.

Location:

This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN