AWS Platform Operations Engineer

We are seeking an experienced AWS Platform Operations Engineer (L2 / L3) to support and manage our AWS-based Data Lake Platform and associated cloud infrastructure. This role is responsible for day-to-day platform operations, monitoring, incident resolution, infrastructure support, access and entitlement management, security remediation, CI/CD support, disaster recovery activities, and continuous improvement of platform stability, security, and operational efficiency.

The ideal candidate should have strong hands-on experience in AWS cloud operations, production support, and platform governance, along with the ability to troubleshoot complex issues and support enterprise-grade cloud environments.

Key Responsibilities

• Provide L2/L3 operational support for AWS platform services and the AWS Data Lake environment.
• Manage and support AWS services including S3, Athena, SSM, IAM, EC2, Lambda, Glue Catalog/Jobs/Crawlers, CloudWatch, VPC, CloudFormation, Lake Formation, ECR, and DynamoDB.
• Monitor platform health, investigate alerts, troubleshoot failures, and ensure timely resolution of incidents and service requests.
• Handle incident, change, and problem management tickets in line with enterprise support processes and SLAs.
• Manage IAM users, roles, policies, entitlements, and resource permissions in accordance with security and governance standards.
• Support Lake Formation permissions, data access controls, and secure onboarding/offboarding of users and applications.
• Administer and troubleshoot Glue jobs, crawlers, catalog metadata, Athena query issues, and S3-based data lake access.
• Support infrastructure provisioning, deployment, and change implementation using CloudFormation and CI/CD pipelines.
• Contribute to CI/CD enablement, release support, deployment validation, and code promotion across environments.
• Ensure code repository standardization, branching/version control practices, and alignment with engineering and operational standards.
• Participate in Disaster Recovery (DR) activities, including DR readiness checks, backup/restore validation, failover/failback support, and documentation updates.
• Perform root cause analysis (RCA) for recurring or critical issues and recommend preventive actions.
• Support CloudWatch dashboards, logging, alerting, and operational reporting.
• Assist with AWS cost monitoring and optimization, tagging compliance, and resource usage governance.
• Perform or support security vulnerability scans, review findings, coordinate remediation, and drive closure of security-related tickets in collaboration with security and engineering teams.
• Maintain runbooks, SOPs, operational documentation, and knowledge articles.
• Collaborate with data engineers, developers, cloud architects, security, governance, and DevOps teams for platform support and continuous improvements.

Required Skills

• Strong hands-on experience in AWS platform operations / cloud support / production support.
• Working knowledge of: 
  • Amazon S3
  • Amazon Athena
  • AWS IAM
  • AWS Systems Manager (SSM)
  • Amazon EC2
  • AWS Lambda
  • AWS Glue (Catalog, Jobs, Crawlers)
  • Amazon CloudWatch
  • Amazon VPC
  • AWS CloudFormation
  • AWS Lake Formation
  • Amazon ECR
  • Amazon DynamoDB
• Experience in access provisioning, entitlement management, resource permissions, and governance controls.
• Strong troubleshooting skills across cloud infrastructure, platform services, and data workflows.
• Experience in CI/CD support, deployment coordination, and operational readiness for releases.
• Understanding of code repository management and standardization practices.
• Exposure to DR processes, backup/recovery validation, and resiliency support.
• Experience with security vulnerability remediation and closure of security/compliance-related tickets.
• Good understanding of incident, change, and problem management processes.
• Knowledge of AWS security best practices, governance, and operational controls.

Preferred Skills

• Experience with Python / Shell scripting for automation and operational tasks.
• Exposure to DevOps practices, infrastructure automation, and release management.
• Familiarity with cloud cost optimization and governance frameworks.
• AWS certification(s) such as Cloud Practitioner, SysOps Administrator, or Solutions Architect Associate.

Experience & Qualification

• 7–10 years of overall IT experience with 5+ years in AWS cloud/platform operations.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.