SSC HR Solutions

System Engineer

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedHybrid

A Bachelor's degree in Computer Engineering, Computer Science, Communications, or a related field is preferred.
The role is open to fresh graduates and candidates with a maximum of 2–3 years of professional experience.
Advanced German proficiency (C1 or higher), spoken and written, and good professional English are required.
Basic knowledge of networking, Voice over Internet Protocol/Session Initiation Protocol, Windows/Linux, and cloud/software-as-a-service concepts is required.
Flexibility to work hours aligned with DACH customers and participate in an on-call rotation is required.

Configure Contact Center as a Service platform components, including routing, queues, interactive voice response/flows, users, and channels, according to agreed designs.
Provide Tier 1–2 support for live DACH accounts, including scheduled on-call duties, and implement customer change requests.
Troubleshoot voice, digital-channel, and configuration issues, and manage vendor support cases.
Communicate with DACH customers in German and help gather and document requirements.

Study, work, or internship experience in a German-speaking country, or a German-language certificate such as Goethe or TestDaF.
CCNA, cloud fundamentals, or ITIL certification.
Hands-on experience with Genesys or Sprinklr.
Basic scripting skills.

SSC HR Solutions · Cairo, Egypt (Hybrid) · — · Posted 2026-10-15

Workplace: hybrid

Department: Customer Service

KEY RESPONSIBILITIES

Configure CCaaS platform components, including routing, queues, IVR/flows, users and channels, according to agreed designs.
Provide Tier 1–2 support for live DACH accounts, including scheduled on-call duties, and implement customer change requests.
Troubleshoot voice, digital-channel and configuration issues, and manage vendor support cases.
Communicate with DACH customers in German and help gather and document requirements.

REQUIREMENTS

Preferred Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field.
Open to fresh graduates and candidates with a maximum of 2–3 years of professional experience.
Advanced German proficiency (C1 or higher), spoken and written, with good professional English.
Basic knowledge of networking, VoIP/SIP, Windows/Linux and cloud/SaaS concepts.
Strong problem-solving skills, eagerness to learn and a customer-focused attitude.
Flexibility to work hours aligned with DACH customers and participate in an on-call rotation.

NICE TO HAVE

Study, work or internship experience in a German-speaking country, or a German-language certificate (e.g., Goethe or TestDaF).
CCNA, cloud fundamentals or ITIL certification.
Hands-on experience with Genesys or Sprinklr.
Basic scripting skills.

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