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Vetcor

Veterinary clinic network with centralized support

Veterinary Receptionist/Assistant

Veterinary ProfessionalsUpdated on Nov 11
Full-timeSan Jose, CA, USAIn-person

About the Job

Requirements

  • Previous customer service experience.
  • A genuine love of animals and commitment to compassionate patient care.
  • Strong communication and interpersonal skills.
  • The ability to provide friendly, professional service to clients in person and over the phone.
  • Confidence handling challenging or emotional situations with tact and diplomacy.
  • Comfort working directly with animals and assisting with hands-on patient care.
  • Strong organizational skills and attention to detail.
  • The ability to multitask and shift between front-desk responsibilities and clinical support.
  • A dependable, flexible, and team-oriented approach.
  • The ability to thrive in a busy veterinary hospital environment.
  • A positive attitude and willingness to learn and grow.

Responsibilities

  • Answer incoming phone calls and assist clients with questions and requests.
  • Schedule appointments appropriately and help manage veterinarian appointment schedules.
  • Greet clients and patients and create a welcoming experience from the moment they arrive.
  • Check clients in and out and process payments accurately.
  • Maintain accurate client and patient information.
  • Assist with medical records and other front-desk administrative responsibilities.
  • Communicate clearly and professionally with clients, veterinarians, and fellow team members.
  • Help clients navigate questions and difficult situations with patience, tact, and diplomacy.
  • Support smooth communication between the front desk and clinical team.
  • Assist veterinarians and veterinary technicians with patient care.
  • Safely handle and restrain animals for examinations and procedures.
  • Assist with pharmacy duties and prescription preparation as directed.
  • Help prepare exam and treatment areas for appointments and procedures.
  • Support the veterinary team with day-to-day patient care and hospital needs.
  • Maintain clean, organized, and sanitary patient care and hospital areas.
  • Help ensure patients are treated with compassion and care throughout their visit.
  • Work collaboratively with the entire hospital team to keep the day running smoothly.

Desired Qualifications

  • Veterinary hospital experience is strongly preferred.

About the Company

Vetcor

Veterinary clinic network with centralized support

VetCor runs a network of more than 850 veterinary practices across the United States and Canada. By acquiring established clinics and partnering with their teams, VetCor enables veterinarians to maintain medical autonomy while receiving centralized back-office support in areas such as practice management, marketing, and operations. This structure centralizes administrative tasks, allowing clinicians to devote more time to animal care. The company grows by adding new practices and leveraging shared resources and expertise across the network, ultimately delivering scalable veterinary services at a community level. Its goal is to expand access to quality pet healthcare by combining local clinic autonomy with centralized efficiency and support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Norwell, MA
Founded
1996

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