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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian.
  • A valid EU passport is mandatory.
  • Strong communication and interpersonal skills are required.
  • A passion for technology and a desire to excel in customer support services are required.
  • Willingness to relocate to Athens is required.

Responsibilities

  • Provide customer support to Canon customers by phone, email, and chat.
  • Troubleshoot technical issues and guide customers on Canon products.
  • Manage and resolve customer inquiries professionally and efficiently.
  • Maintain accurate records of customer interactions using CRM systems.
  • Collaborate with international teams to share knowledge and improve service delivery.
  • Meet and exceed personal and team performance targets.
  • Stay updated on Canon technologies to provide accurate customer assistance.

Desired Qualifications

  • Previous experience in a customer-facing role is desirable but not mandatory.

About the Company

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