Client Solutions Lead - TikTok

About Aleph

Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.

What You Will Do

• Take part in strategic planning with Sales to grow existing business and generate new business opportunities.
• Act as a trusted consultant for top key accounts.
• Be the point of contact (POC) for clients, delivering campaign management and reporting on time, and share actionable insights with clients and Sales through quantitative and qualitative analysis of campaign performance drivers (products, budget, costs and creative efficiency metrics against defined KPIs) and delivery.
• Ensure SLAs are respected so that Aleph is first class in client service.
• On the performance side, optimize accounts to increase spend; on the reservation side, manage the project through to success.
• Drive education on products and company updates, and share best practices relevant to clients’ and agencies’ business.
• Work with a diverse group of internal cross-functional teams to identify, create and implement creative ad solutions grounded in measurable business results for client partners.
• Serve as the go-to contact for the Sales team.
• Help educate clients and agencies on product solutions and best practices, and help the team manage relationships with key clients and agency partners (media, creative and marketing partners) to grow existing business.
• Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client-facing reports.
• Manage large customer relationships, work through conflict and guide groups towards collective business decisions.
• Provide feedback to product and tools teams to help us scale our advertising platform.
• Organize and manage account information, assets, data and reports.
• Keep accurate records of all pending and active campaign plans, and help maintain the campaign schedule and the availability of ad placements.
• Work with the product and campaign execution teams to ensure ad specifications and rates are accurate, and take responsibility for campaign reporting and optimization.

What We Are Looking For

• At least 3 years of experience in client relationship management and digital media (account management, client services or campaign management).
• Bachelor’s degree in Advertising, Marketing, Business or Technology.
• Deep understanding of the digital landscape and a passion for social media.
• Strong familiarity with online media planning, design and art control (creative review) of advertising pieces.
• Experience managing campaigns across digital platforms and ad tech products.
• Strong communication and people skills, with experience working directly with clients.
• Detail-oriented, with exceptional organizational skills.
• Aptitude, creativity and a preference for working in collaborative teams and across business units.
• Strong time management and problem-solving skills.
• Ability to multitask under challenging deadlines while staying focused on detail.
• Fluent in English and Spanish (bilingual).

Why Join Aleph

Impact: You will work on TikTok campaigns for top agencies and brands across Latam, with a direct line between your work and measurable client results.
Growth: We provide internal talent with growth opportunities and the chance to learn together as Aleph expands across 130+ markets.
Team culture: Aleph is a place of many cultures, perspectives and talents. We support each other, and we value partnership and communication because great things take a group of people.
Market context: Social video is reshaping how brands reach audiences in the Dominican Republic and across Latam. You will help shape that from inside a global platform partner.
Flexibility: This is a permanent role with a hybrid arrangement, in a team that stays flexible and moves with the speed of change.

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at [email protected].