All Accor

Global hotel management, franchising, loyalty program

Waiter/Waitress

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

At least 1 year of food and beverage serving experience.
Previous public-contact and/or cashiering experience.

Responsibilities

Read daily event information to acknowledge VIP arrivals.
Know menu items, garnishes, contents, and preparation methods, and explain them to guests clearly when asked.
Present children's menus when appropriate and describe specials and alternative cuisine.
Serve and clear food and beverage items professionally and unobtrusively.
Use the point-of-sale system to ring up sales, print and close checks, and complete cash-out procedures.
Carry trays, bus tables, and reset them with linen, china, glassware, and silverware.
Check guest satisfaction, handle problems that arise, and inform a manager of the problem and its resolution.
Follow cash and credit card procedures established by the accounting department.
Maintain a clean, neat, and orderly restaurant throughout service.
Polish silver and refill salt, pepper, sugar, creamers, and other supplies.
Keep the workstation stocked with appropriate condiments.
Report guest comments about food and beverage to a manager.
Handle and maintain operating equipment conscientiously.
Learn and follow safety, sanitation, and hygiene policies.
Maintain good working relationships with colleagues and other departments.
Maintain knowledge of food and beverage services, outlets, and hotel services and features.
Perform assigned opening and closing side duties and set tables according to standards.
Report deviations from established standards and procedures to a manager.
Keep service and storage areas safe and clean.
Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
Perform light cleaning and maintenance of the outlet.
Assist other food and beverage outlets during peak operations when needed.

Job Description

KEY ROLES & RESPONSIBILITIES

Read daily events, to acknowledge any VIP’s arrivals.
Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
Present children's menus when appropriate, and describe specials and alternative cuisine
Serve and clear food and beverage items in an unobtrusive and professional manner
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
Carry trays, bus and reset tables with linen, china, glass and silver
Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
Follow cash and credit card procedures according to the guidelines of the accounting department
Maintain a clean, neat and orderly restaurant throughout service
Polish silver, refill salt, pepper and sugar, creamers, etc
Ensure that work station is stocked with appropriate condiments at all times
Report any guest comments regarding food and beverage to manager
Conscientious handling and maintenance of operating equipment
Learn and adhere to safety, sanitation and hygiene policies
Maintain good working relationships with colleagues, and all other departments
Maintain complete knowledge of all F&B services, outlets and hotel services/features
Perform opening/closing side duties as assigned and set all tables according to standards
Report to manager any kinds of deviation from set standard and procedures
Ensure that all service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages and mishandling of supplies and equipment
Carry out light cleaning and maintenance of the outlet
Assist other Food & Beverage Outlets in their operations during peak hours if needed

Qualifications

EXPERIENCE

Minimum 1-year food and beverage serving experience
Previous public contact and/or cashiering experience

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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