Account Coordinator

Job Description:

Account Coordinator

Crewe, Cheshire

Salary: DOE

At Likewize, we’re transforming the way people stay connected—and we’re looking for an ambitious Account Coordinator to support client relationships, keep projects on track, and help deliver exceptional results.

Why Likewize?
We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.

• Supporting over 1 billion customers worldwide

• Solving 250 million+ tech issues annually in 30+ countries

• Offering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicated

• Driving innovation across insurance, warranty, repairs, recycling, and premium tech support

Role purpose

Lead and coordinate operations across retail, B2B, and direct-to-consumer channels, acting as the key link between internal teams and external partners.  Ensure flawless execution, unlock new opportunities, and deliver business initiatives that drive growth, efficiency, and customer impact.

Key Responsibilities

• Logistics oversight – track shipments end-to-end, proactively resolve aged, delayed, or missing orders.

• Account support – partner with commercial leads to prepare materials for client pitches and provide ongoing operational support.

• Commercial administration – manage invoicing inputs, stock movements, and order reconciliations for assigned accounts.

• Customer engagement – run regular outreach to re-activate incomplete or abandoned trades and improve conversion.

• Issue resolution – handle escalations with customer service for delivery disputes, suspected fraud, and damage claims.

• Data management – monitor master data quality, correct discrepancies, and maintain data integrity across platforms.

• Project delivery – support and lead workstreams: define requirements, prioritise backlogs, write user stories, and coordinate testing.

• Stakeholder liaison – serve as a primary contact for regional and external partners; align on processes and SLAs.

• Order management – raise and track orders, returns, and replacements; manage aged and uncollected items.

• Reporting – produce weekly operational and performance reports for internal stakeholders and external partners.

• Testing and compliance – coordinate UAT, document outcomes, and ensure adherence to agreed processes.

• Continuous improvement – analyse faults and variances, identify root causes, and recommend process improvements.

• Data Protection - Respect the value of information by following Likewize's data protection / information security policies and procedures.

Requirements

Skills and Experience

• Strong stakeholder management and clear, concise communication skills.

• Working knowledge of logistics, returns, and basic fulfilment processes.

• Comfortable with data: extracting, validating, and presenting insights in reports/dashboards.

• Hands-on experience contributing to change/projects using basic agile practices.

• Proficient with spreadsheets and common business systems; able to learn new platforms quickly.

Core Competencies

• Ownership and follow-through

• Attention to detail and data accuracy

• Problem solving and escalation control

• Prioritisation and time management

• Collaboration across functions and regions

• Customer and partner focus

What do we offer?
At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.