Full-Time
Resident Monitor
Special Service for Groups, Inc- HOPICS
Compensation Overview
$23.20 - $24.72/hr
No H1B Sponsorship
Los Angeles, CA, USA
In Person
Local travel to shelters, homeless access centers, and other program locations is required.
Associate's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
CPR
First Aid
RDBMS
HIPAA
Requirements
- An Associate degree in Social Services, Social Work, Business, Customer Service, Case Management, or a related field from an accredited institution, or an equivalent combination of education and experience.
- At least one year of experience working with individuals experiencing homelessness, mental illness, chronic health conditions, or other vulnerable populations.
- Working knowledge of Microsoft Office Suite, Homeless Management Information System, and other database systems.
- Knowledge of community resources, case management practices, documentation standards, and housing services.
- Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.
- Strong verbal and written communication skills.
- Verification of employment eligibility and successful background clearance.
- TB clearance prior to hire or within seven days of employment, with annual renewal thereafter.
- CPR and First Aid certification within 30 days of employment.
- Valid California driver's license, current auto insurance, and reliable transportation.
Responsibilities
- Provide light case management services, including developing individual housing service plans and connecting participants to needed resources.
- Meet regularly with participants to discuss needs, progress, goals, and barriers to housing stability.
- Coordinate with project staff and community partners to facilitate housing placement and supportive services.
- Provide participants with referrals and post-discharge information for wraparound services.
- Assist participants with employment readiness, training opportunities, and job placement resources.
- Coordinate ancillary services to promote housing stabilization and self-sufficiency.
- Maintain accurate and up-to-date documentation related to service coordination, housing placement, rental assistance, and move-in support.
- Collaborate with HOPICS staff, including housekeeping, maintenance, intern housing teams, and Los Angeles Homeless Services Authority.
- Provide diversion services as needed.
- Assist supervisors and managers with housing assessments and service coordination activities.
- Work collaboratively with outside agencies, community partners, and service providers.
- Enter all participant encounters and required information into Homeless Management Information System within 24 hours.
- Prepare reports in accordance with funding requirements and division policies.
- Assist in training and supporting staff, providers, and project partners participating in the program.
- Conduct criminal background checks on pre-eligible applicants and household members over the age of 13.
- Maintain client files and records in compliance with the Health Insurance Portability and Accountability Act, 42 Code of Federal Regulations Part 2, and other funding requirements.
- Maintain professional boundaries and adhere to the organization's Code of Ethics and program core values.
- Represent the agency in a professional manner at meetings and community events.
- Maintain regular attendance.
- Answer phones and route incoming calls as needed.
- Serve as backup to the Intake Coordinator during absences.
- Perform additional duties assigned by the Senior Manager for Housing Services.
Desired Qualifications
- Bilingual Spanish speaking, reading, and writing.
- Experience working with homeless families, children, Department of Children and Family Services-involved families, and permanent housing placement.
- Experience using Homeless Management Information System.
- Homelessness Prevention and Rapid Re-Housing Program experience.