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StepStone Hospitality

Manages hotels and restaurants for property owners

Business Transient Sales Manager

Full-TimeUpdated on 10/23/2026
$70k - $75k/yr
Mid
Needham, MA, USA
In PersonSome weekend office coverage may be required.
Sales & Account ManagementField Sales

About the job

Requirements
  • Hospitality sales experience is essential.
  • Demonstrate organizational and communication skills and proficiency in multitasking.
  • Knowledge of Marriott CI/TY, Lightspeed, Agency 360, and Demand 360.
  • Proficiency in Microsoft Word, Microsoft Office, Chrome, and Internet Explorer.
  • Work independently and demonstrate initiative, perseverance, and analytical skills.
  • Communicate effectively and professionally, and provide excellent customer service.
  • Be available to meet guests, which may include weekends.
  • Read, write, and speak English with excellent grammar and written and verbal communication skills.
Responsibilities
  • Solicit new and existing accounts to meet and exceed business travel and group revenue goals through telephone and email outreach, outside sales calls, virtual and on-site inspections, and written communication.
  • Produce business transient revenue through prospecting, negotiating, and closing sales.
  • Sell to a variety of market segments.
  • Develop and execute strategic plans to maximize revenue, meet sales goals by developing new customers, and nurture existing client relationships.
  • Quote rates and availability to customers and manage group and catering leads alongside revenue management for optimal pricing as needed.
  • Work with the operations team to execute group, meeting, and event business as needed.
  • Communicate effectively with all hotel departments and work independently.
  • Assist with other areas as assigned by the General Manager and Regional Vice President of Sales and Marketing.
  • Log sales-related activity in the Marriott CI/TY system.
  • Use the on-site reservation system to manage reservations.
  • Provide some weekend office coverage as needed.
  • Perform additional tasks and duties as required by the Director of Sales or Managing Director.
Desired Qualifications
  • Marriott experience is preferred but not required.
  • Lightspeed experience is preferred.

About the company

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Providence, RI

Founded

2009

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