Head Concierge

About InterContinental Grenada:

Opening Q4 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the island’s stunning natural beauty.

Location: Grenada. This position is not eligible for remote work.

JOB SUMMARY: 

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Head Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.  

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Building guest relationships through a swift, professional and highly personal service

• Collating and sharing expert local knowledge of events, places of interests and restaurants

•  Resolving guest issues and using their feedback to improve guest satisfaction

• Delegating duties to your team while also setting exceptional standards

• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality 

• Leading the way as a brand ambassador to promote the hotel’s other businesses

What We need from you:

•  Communication and customer service skills

• Hands-on experience with brewing equipment 

• Knowledge of various hot and cold beverage recipes and espresso production 

• Strive for excellence in an eager and motivated manner

• Possess the ability to work under pressure

• Demonstrate exceptional timekeeping and reliability

• Passion for coffee and coffee artistry

• A High School diploma / qualification. College and university degree would be a bonus

• At least four years‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline

• Fluent English and local language are essential, any additional languages would be great

• At least one years’ supervisory experience or equivalent combination of education and experience

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements/qualifications of the job.

About InterContinental Hotels & Resorts:

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. 

IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.