Full-Time

Engineering Operations Manager

Posted on 11/15/2024

Typeform

Typeform

501-1,000 employees

Creates user-friendly online forms and surveys

Consumer Software
Enterprise Software

Mid, Senior

Remote in UK

Category
Data Engineering Management
DevOps Engineering Management
Security Engineering Management
Quality Assurance Management
Engineering Management
Software Development Management
Product Engineering Management
Systems Engineering Management
Required Skills
Agile
JIRA
Asana
SCRUM
Data Analysis
Requirements
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Experience managing projects and programs efficiently to achieve desired outcomes, including governance practices.
  • Experience with developing and improving operational processes to enhance team performance.
  • Proven leadership experience in governance, building teams, aligning stakeholders, and fostering a culture of continuous improvement. A focus on servant leadership or coaching is preferred to align with Typeform's leadership culture.
  • Strong emotional intelligence (EQ) to manage interpersonal relationships and foster an inclusive and collaborative work environment.
  • Understanding of SDLC and PDLC, including key phases and best practices.
  • Experience with Scrum or Agile methodologies for managing and improving team efficiency.
  • Proficiency with tools like Jira, Trello, Asana, or similar for managing projects and tracking tasks.
  • Understanding of development practices, including best practices for quality and efficiency.
  • Strong analytical abilities, with experience in data analysis, reporting, and making data-driven recommendations.
  • Experience in managing and driving change within an organization to ensure smooth adoption of new practices.
  • Ability to create and facilitate enablement programs to develop team skills and capabilities.
Responsibilities
  • Assist the technology leadership team in developing, socializing, and executing departmental goals that align with the broader company strategy.
  • Develop project plans, timelines, and deliverables to ensure smooth execution and proactively mitigate risks.
  • Conduct research and analyze data to inform decision-making processes and identify areas for improvement, providing insights and recommendations based on analysis.
  • Track and provide updates to R&D leadership and the business on the progress of our key goals, metrics, and projects.
  • Monitor and analyze operational processes to identify areas for improvement and recommend solutions.
  • Lead governance efforts, managing the R&D process governance group by prioritizing and rolling out key process improvements.
  • Define, align, and enable key technology interactions related to the Product Development Life Cycle (PDLC).
  • Develop and implement operational policies, procedures, and standards to enhance technology performance and efficiency.
  • Ensure alignment across Engineering, Product, and other cross-functional teams, communicating progress to keep stakeholders informed and engaged with any process development projects.
  • Own the process of capitalization work allocation, ensuring regular reporting with finance.
  • Manage the technology operations budget, ensuring necessary tools are budgeted for, procured, and renewed on time.
  • Operationalize Roadmap/Release Updates & Engineering Jira configuration in order to achieve desired outcomes.
  • Lead and implement enablement initiatives to equip the engineering team with the skills and support needed to meet evolving standards.
  • Work with technology leadership to establish and maintain a clear career framework with evaluation processes that foster continuous learning, talent growth, and performance excellence.
  • Develop and manage communication strategies and programs to promote healthy collaboration, change management, and transparency within the technology department.
  • Organize and facilitate regular async updates and department meetings.
  • Ensure overall upkeep of technology-related documentation, including the technology Notion workspace.
  • Provide progress updates on tech initiatives, process changes, and support promotions communications.
  • Act as a Change Management Champion to drive and support effective change within the organization.

Typeform creates online forms and surveys that are easy to use and engaging. Their products include form builders, survey makers, quiz creators, and the VideoAsk tool for interactive video conversations. These tools help businesses collect and analyze data effectively, leading to better response rates and more meaningful insights. Typeform serves a wide range of industries, including automotive, education, healthcare, and marketing, catering to various roles like marketing and human resources. The company operates on a subscription-based model, allowing clients to choose from different pricing tiers based on their needs. This model provides a steady revenue stream and enables Typeform to continuously enhance its offerings. By partnering with agencies, Typeform helps clients integrate their tools into existing workflows, ensuring they maximize the platform's potential.

Company Stage

Series C

Total Funding

$181.9M

Headquarters

Barcelona, Spain

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

3%

2 year growth

50%
Simplify Jobs

Simplify's Take

What believers are saying

  • Typeform's continuous innovation, such as the launch of Formless and Brand Kits, positions it as a leader in the SaaS market for data collection.
  • The company's subscription-based model ensures a steady revenue stream, allowing for ongoing product development and customer support.
  • Typeform's Agency Partner Program and enhanced Startup Program expand its market reach and foster strong client relationships.

What critics are saying

  • The competitive SaaS market for online forms and surveys could pressure Typeform to continuously innovate to maintain its market position.
  • Integration of new AI-powered tools like Formless may face adoption challenges, potentially impacting user satisfaction and retention.

What makes Typeform unique

  • Typeform's focus on creating engaging and user-friendly forms and surveys sets it apart from competitors who may prioritize functionality over user experience.
  • The introduction of AI-powered tools like Formless and interactive multimedia forms demonstrates Typeform's commitment to innovation and staying ahead of market trends.
  • Typeform's extensive range of industry-specific solutions and role-based tools cater to a diverse clientele, unlike many competitors who offer more generalized products.

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