Store Manager

About TESO Group
Founded in 2017 and headquartered in New York, TESO Group is a rapidly growing Asian lifestyle retail group in the United States. Its portfolio includes TESO Life, its flagship general merchandise retail brand; TESO X, a collectible toy retail concept; TESO Mini, an Asian convenience store concept; and proprietary brands including MONKIMON and O’HOMNI.

The Group currently operates 35 stores across 14 states, with another 67 locations under construction or in development, and aims to open more than 300 stores by 2030. Its product categories include beauty, snacks, collectible toys, home goods, stationery, and pet products, serving more than 450,000 customers per month.

Position Overview

The Store Manager is responsible for the overall performance and management of the store, including achieving sales and profitability goals, controlling operating costs, overseeing merchandise and inventory management, developing and leading the store team, delivering an exceptional customer experience, and ensuring consistent execution of company policies, procedures, and operational standards. The Store Manager is also responsible for identifying, developing, and preparing future management talent to support the Company's succession planning and long-term growth.

Job Responsibilities

Store Performance Management

1. Execute the sales, profit, expense, operational standards, and staffing objectives assigned by the District Manager.
2. Develop and implement daily store operating plans, including sales initiatives, promotional execution, labor scheduling, replenishment, merchandising, and corrective action plans.
3. Monitor key business metrics, including sales, customer traffic, average transaction value, gross margin, inventory, shrink, operating expenses, and labor productivity. Conduct regular business reviews and implement improvement actions to achieve performance targets.

Sales, Profit & Expense Management

1. Accountable for achieving store sales, profitability, shrink control, labor productivity, and expense management goals.
2. Drive the execution of key merchandising initiatives, priority product launches, promotional campaigns, and other revenue-generating activities.
3. Analyze and promptly escalate issues related to declining sales, profit shortfalls, reduced customer traffic, abnormal transaction trends, or other operational concerns, while recommending corrective actions.

Merchandising & Inventory Management

1. Ensure execution of corporate and district merchandising standards, including planograms, shelf layouts, POP signage, promotional displays, and seasonal merchandising.
2. Oversee replenishment, purchase ordering, receiving, stockroom organization, product expiration monitoring, near-expiration product management, and shrink documentation.
3. Ensure inventory accuracy, maintain organized backroom operations, prevent expired merchandise from being available for sale, and maintain clean, fully stocked, and visually appealing merchandise displays.

Leadership & Talent Development

1. Lead the daily management, scheduling, coaching, training, and work assignments of Assistant Store Managers, Team Leads, Sales Associates, and Cashiers.
2. Develop Assistant Store Managers, Team Leads, and high-potential employees to build a strong internal talent pipeline and succession bench.
3. Monitor employee engagement, team morale, turnover risks, attendance, and employee relations concerns, taking proactive actions to maintain a positive and productive work environment.

Customer Experience & Store Operations

1. Ensure consistent execution of customer service standards, including proactive customer engagement, product recommendations, service excellence, and complaint resolution.
2. Handle customer complaints, returns, exchanges, negative customer feedback, and other operational issues in a timely and professional manner.
3. Conduct daily opening and closing meetings to communicate business objectives, priorities, promotional activities, operational standards, and follow-up actions.

Cash Management, Safety & Operational Compliance

1. Oversee cash handling procedures, refunds, void transactions, cash reconciliation, safe management, and bank deposit processes in accordance with Company policies.
2. Ensure execution of store closing procedures, equipment maintenance requests, fire and life safety requirements, merchandise protection, and overall store security.
3. Ensure operational issues identified through store visits or audits are assigned to accountable individuals, completed within established timelines, supported by documented corrective actions, and verified through follow-up reviews.

Qualifications

• Education: Associate degree or higher required. A degree in Retail Management, Marketing, Business Administration, or a related field is preferred.
• Professional Experience: 3+ years of store management experience in retail, grocery, beauty, lifestyle retail, hospitality, or a related service industry.
• Knowledge & Skills: Working knowledge of store sales management, merchandising and replenishment, inventory and expiration-date control, shrink management, cash handling procedures, customer service, workforce scheduling, and basic business data analysis.
• Core Competencies: Strong in-store leadership and operational management skills, demonstrated execution and follow-through, effective employee coaching and development capabilities, sound problem-solving skills, a strong sense of accountability, and a customer-focused mindset.

Compensation

• $90,000 per year

• Quarterly store net profit bonus

Benefits

• 401(k) & 401(k) matching - subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Job Type: Full-time

Location: 7780 W Arrowhead Towne Center Suite#1002, Glendale, AZ 85308