Express Service Plus Specialist

Job Description

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in the  MSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results  
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Qualifications

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel 

• Ability to leverage relationships to identify and sell the business case for change 

• Analyzing data from dealer financials and operational assessments to establish improvement action plans 

• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level 

• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI 

• Demonstrated proficiency with PC applications in a Windows environment 

• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales 

• Ability to influence the sales personnel and technicians in the training processes and monitoring the results   

• Highly motivated 

• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision 

• Excellent verbal and written communication skills 

• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer) 

• OEM dealer contact experience is a plus 

• Bachelor’s degree is preferred