speakit

Digital dictation and speech recognition solutions

Dutch Customer Success Advisor

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, Portugal

About the Job

Requirements

Native-level Dutch and fluent English (B2) are required.
Previous experience in customer support or client service is preferred.
Excellent interpersonal and communication skills are required.
A proactive, diplomatic, and solution-focused approach is required.
EU citizenship or a work permit for Portugal is required.

Responsibilities

Provide live support to clients via calls, emails, and in-person interactions.
Help clients optimize their use of self-service products and advertising solutions.
Analyze customer requests and offer practical solutions.
Contribute to team initiatives to improve overall client satisfaction and service quality.

Desired Qualifications

Previous experience in customer support or client service.

Dutch Customer Success Advisor - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2025-09-17

Workplace: on_site

Department: Dutch

Description

Be the voice of top international brands in Lisbon!

Work on-site at our Lisbon office supporting clients directly. This role focuses on improving client satisfaction, managing complex requests, and being the first point of contact for businesses across multiple channels.

Responsibilities:

Provide live support to clients via calls, emails, and in-person interactions.
Help clients optimize their use of self-service products and advertising solutions.
Analyze customer requests and offer practical solutions.

Contribute to team initiatives to improve overall client satisfaction and service quality.

Requirements

Native-level Dutch and fluent English (B2)
Previous experience in customer support or client service preferred
Excellent interpersonal and communication skills
Proactive, diplomatic, and solution-focused
EU citizenship or work permit for Portugal

Benefits

Performance Bonus
Meal allowance
Private health insurance after 6 months
Personal development and career growth opportunities
Work on-site in Lisbon with a diverse multicultural team
Social events and team-building activities
Relocation package
Transport allowance

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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