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Sopra Steria

IT consulting, digital services, and transformation

Team Leader - Manager Opérationnel

IT OperationsConfirmed live in the last 24 hours
Full-timeRoanne, FranceNo salary listed

About the Job

Requirements

  • A diploma from an engineering school or equivalent qualification.
  • At least five years of experience supervising or managing a team.
  • Confirmed or expert-level technical knowledge sufficient to understand and explain network and system vulnerabilities to business teams.
  • Ability to understand and apply the Information Technology Infrastructure Library methodology.
  • Ability to manage activities governed by service-level agreements.
  • Ability to understand and comply with clients’ operational procedures.

Responsibilities

  • Manage and lead a technical team as the operational team lead.
  • Ensure assigned operations run smoothly and meet service commitments.
  • Apply existing procedures and instructions, and support technicians in defining and prioritizing actions.
  • Understand the client context and associated service-level commitments.
  • Ensure the availability of appropriate skills and resources to meet client commitments within the workload plan.
  • Maintain compliance with procedures and the company’s image in client interactions.
  • Contribute actively to user satisfaction and client relationships.
  • Define SMART objectives for team members and evaluate them within the required deadlines using the applicable human-resources framework and tools.
  • Manage resources within the assigned scope in accordance with human-resources processes, including follow-up and annual reviews, skills management, and administrative management.
  • Create and maintain a positive working environment within the team.
  • Welcome and oversee the onboarding of new team members.
  • Ensure service quality and compliance with contractual indicators within the assigned scope.
  • Work closely with OPMs to deploy identified action and improvement plans.
  • Ensure the transfer, maintenance, and monitoring of team competencies.
  • Monitor and analyze employee performance and implement actions to improve quality and productivity.
  • Identify and propose improvement and optimization opportunities.
  • Participate in the industrialization of operations.
  • Contribute to implementing new procedures.
  • Ensure managerial and technical escalations when incidents affect production resources, in accordance with applicable procedures.
  • Escalate discrepancies between the team’s competency levels and client expectations.
  • Perform other tasks related to the function as assigned by the client and approved by the manager.

Desired Qualifications

  • Rigor, empathy, and a strong sense of service.
  • Listening ability, initiative, and interpersonal skills.
  • Interest in developing team members in a stimulating environment.

About the Company

Sopra Steria

IT consulting, digital services, and transformation

Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1968

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