Turndown Attendant

About the role

The Turndown Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Turndown Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels.

What you will do

• Clean and/or refresh guest rooms as assigned by management and in accordance with hotel standards. Complete deep cleaning of rooms as allocated by Supervisors/managers.
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
• Receive and complete all guest requests - extra pillows, blankets, towels, etc.
• Prepare unoccupied rooms for turndown for arriving guests.
• Close drapes, reduces lighting, turns music on, and prepares bed. Restock towels and used amenities such as shampoo, lotions, cotton balls, etc.
• Immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.
• To keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order;
• Report to Supervisor/manager the rooms which do not require service or which have DND signs in his / her assigned area.
• Communicate/report room and resort deficiencies - missing items from rooms e.g. bathrobes, soap dishes. Also communicate to manager if work assignment is finished early for direction.
• Remove all garbage and recyclable items and place in the appropriate bins inside the service area. 
• Report any damages/repairs/maintenance inserted in HotSOS or to manager.

What you bring