HR Generalist - Payroll & Operations

About Convo Communications

Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.

Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.

Why Join Convo?

At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.

When you join our team, you'll:

• Make a difference. Help improve communication accessibility and create meaningful connections every day.
• Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
• Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
• Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
• Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.

About the role
We're looking for a detail-oriented, proactive HR Generalist, Payroll & Operations to join our global People & Culture team!

In this role, you'll play a key part in supporting our employees and ensuring the smooth operation of our payroll and HR processes. You'll manage payroll administration across the United States and Canada, support People Operations for our corporate workforce, and help strengthen the systems and processes that contribute to a positive employee experience.

You'll also serve as a trusted resource for our US corporate employees and managers, providing guidance on HR policies, workplace matters, and day-to-day employee relations concerns.

This is an opportunity for someone who enjoys balancing hands-on HR operations with problem-solving, process improvement, and meaningful employee interactions. You'll work closely with People & Culture leadership and cross-functional teams while taking ownership of important initiatives.

What you'll do

• Manage US and Canada payroll administration, ensuring accurate and timely processing for salaried, hourly, and Video Interpreter employees.
• Process payroll transactions, including compensation changes, bonuses, commissions, overtime, deductions, and off-cycle payments.
• Manage payroll deductions, contributions, and remittances, coordinating with the Benefits & Leave team to ensure accurate processing and reconciliation.
• Investigate payroll discrepancies, interpret applicable wage and payroll requirements, and implement appropriate corrections.
• Partner with People & Culture leadership and Finance on payroll reconciliations, audits, year-end tax reporting (including W-2s and T4s), Canadian Records of Employment (ROEs), and regulatory compliance.
• Maintain payroll systems, records, and internal controls while identifying opportunities to improve accuracy and efficiency.
• Manage US and Canada corporate employee onboarding, offboarding, and other lifecycle activities, including employment documentation and applicable compliance requirements.
• Maintain accurate HRIS data and prepare workforce and payroll reports to support business decisions and compliance requirements.
• Serve as an initial point of contact for US corporate employees and managers, independently addressing routine employee relations concerns and providing HR policy guidance.
• Coach managers on employee expectations, attendance, performance concerns, and workplace conduct, escalating complex matters as appropriate.
• Administer Video Interpreter starting pay placement and credential-based rate changes in accordance with established guidelines.
• Lead HR and payroll process improvements and collaborate on broader People & Culture initiatives that enhance the employee experience.
• Provide occasional onsite HR support at our Austin location when geographically available.

Location
We strongly prefer candidates based in Austin, Texas, who can provide occasional onsite HR support as needed. Qualified candidates elsewhere in the United States will also be considered for this remote position.

What You Bring

• Required: Fluency in American Sign Language (ASL) and a strong understanding of Deaf culture. You'll communicate directly in ASL with employees, interpreters, and managers about payroll and HR matters.
• At least 3 years of experience in Human Resources, payroll administration, People Operations, or a related field.
• Demonstrated experience with multi-state US payroll, including processing, reconciliations, wage and hour requirements, and compliance.
• Working knowledge of US employment laws, HR practices, employee relations, and employee lifecycle administration.
• Experience independently addressing routine employee relations matters, interpreting HR policies, and providing manager guidance.
• Proficiency with HRIS and payroll platforms, along with strong analytical, organizational, and problem-solving skills.
• Sound judgment, strong communication skills, and the ability to manage competing priorities while maintaining confidentiality.
• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field, or equivalent professional experience.

Nice to Have

• Canadian payroll administration experience.
• Experience with Rippling or a similar integrated HRIS and payroll platform.
• Professional certification such as SHRM-CP, PHR, CPP, or FPC.