Enterprise Customer Success Manager - Customer Success Manager
About the job
- At least 5 years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment.
- Proven success managing complex, multi-stakeholder relationships with large enterprise clients.
- Deep understanding of customer lifecycle management and data-driven success planning.
- Ability to lead discovery and success planning sessions with executive teams and translate insights into measurable outcomes.
- Strong presentation and facilitation skills, including leading on-site or virtual business reviews, workshops, and user trainings.
- Ability to analyze product usage data to identify risks and opportunities for growth or deeper adoption.
- Ability to collaborate with Sales, Product, Support, and Onboarding teams to ensure a unified customer experience.
- Ability to operate autonomously, manage competing priorities, and drive impact in a dynamic startup environment.
- Willingness to travel up to 40–50% for on-site visits, business reviews, and customer workshops.
- Drive adoption, outcomes, and long-term success for the company's largest restoration clients.
- Serve as a trusted advisor, ensuring customers realize measurable value from the platform.
- Lead post-implementation engagement for multi-location organizations.
- Partner with executive and operational teams to streamline workflows, increase return on investment, and align the platform with each client's business goals.
- Balance executive relationship management with day-to-day partnership to drive platform usage and satisfaction across hundreds of users.
- Experience in the restoration or construction industry is a strong plus.
About the company
Albi provides a restoration management platform that unifies office and field operations in one software system. Its core product helps restoration businesses manage projects, client information, and daily workflows from a single place, using automated workflows to save time and reduce manual data entry. The platform integrates core business functions and connects field and office teams to boost productivity and simplify operations. Albi differentiates itself through explicit, fast customer support (7-minute response time, 24-hour resolution, 30-day money-back guarantee) and a subscription-based model with tiered plans tailored to a company’s needs, making it easy to scale as operations grow. The company’s goal is to help restorers stay competitive by lowering operational complexity, increasing efficiency, and enabling faster project tracking and decision making across teams.
Company Size
51-200
Company Stage
Series A
Total Funding
$8.1M
Headquarters
Oak Brook, Illinois
Founded
2020
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Simplify's Take
What believers are saying
- Oak Estimates acquisition in June 2026 deepens estimating and collections expertise.
- Frontier Growth backing supports product investment and enterprise sales expansion.
- Mobile 2.0 and Albi Pay directly attack contractor pain: field adoption and cash flow.
What critics are saying
- Xactimate still dominates estimating with AI workflows and localized pricing across 460 markets.
- Albi's 51-200 team faces execution risk integrating Oak Estimates and new payments.
- No open jobs in August 2026 suggests hiring caution before scaling enterprise expansion.
What makes Albi unique
- Albi's August 2025 Frontier Growth Series B funded vertical SaaS expansion.
- Albi Mobile 2.0 launched September 3, 2026 with offline field workflows.
- Albi Pay added multi-party check deposit, ACH, cards, and job-linked collections.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Company Social Events
- Mentorship Program
- Professional Development Budget
- Training Programs