Expeditors

Global logistics and freight forwarding services

Global Logistics Coordinator - Export

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeFolcroft, PA, USANo salary listedIn-person

About the Job

Requirements

Two years of industry-specific qualification, according to country-specific requirements.
Good market and product knowledge.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive and strong organizational skills.
Good computer skills, including Microsoft Excel and Microsoft Word.
Fluency in English.
Availability to work Monday through Friday from 12:00 PM to 9:00 PM.

Responsibilities

Assist the manager and supervisor with all aspects of the Export Department while ensuring the proper and timely movement of freight and providing exceptional customer service.
Ensure smooth and timely freight process flow.
Prepare documents for international transportation.
Coordinate and negotiate rates with contracted vendors to procure space and services.
Ensure accurate and timely client and vendor billing.
Enter data accurately and timely into the operating system.
Arrange international export shipments with customers while meeting customer service standards.
Maintain compliance with internal policies, operational process standards, external government regulations, and customer requirements.
Review department process flow and identify opportunities to improve efficiency.
Ensure customers' standard operating procedures are followed according to the DLSOP.
Work with the team to meet key performance indicator standards.
Monitor shipment reports to ensure customer satisfaction.
Communicate with overseas contacts.
Review Stat 1 and operational reports daily and work with the team to update event codes.
Audit files and work with the team to meet operating process standards.
Build and maintain relationships with vendors, including airlines and trucking companies, and with customers.
Evaluate vendors at defined intervals and develop corrective action plans where needed.
Monitor and maintain customer account payments within 30 days.
Ensure company credit procedures are followed and used effectively.
Bill vendors accurately and timely and resolve accounting issues.
Monitor accounts payable to vendors using the BNP report.
Monitor intercompany accounting discrepancies using the AJAX report.
Assist the manager and supervisor in responding to information requests and providing market-competitive pricing appropriate to the required service scope.
Participate in transitioning new business and updating existing business.
Assist with retention calls and complete customer reviews with regular customers, documenting them in the CRS.
Identify, develop, and mentor a No. 2 with the manager and supervisor.
Allocate workloads within the team during peak activity or staff absence.
Guide and mentor agents.
Ensure the team meets the company's annual training standard of 52 hours per employee.
Follow up on new-hire training according to company standards.
Communicate department goals and expectations periodically to promote accountability.
Promote productivity tools, including eDoc, eDoc Treeview, the export database, and process management.
Implement system changes and enhancements with the team.
Suggest system and process improvements.
Set the tone for the environment within the team.
Promote the company's cultural attributes.

Desired Qualifications

Hazardous Materials certification.

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their international export shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company's procedures.
Monitor shipment reports to ensure total customer satisfaction
Overseas communications

Support the supervisor in the following areas:

Daily review Stat 1 and operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

Proactively work to maintain and monitor accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Accurate and timely billing of vendors and resolve accounting issues.
Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate to the transition of new business/ updates to existing business.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

Identify with manager / supervisor, develop, and mentor your No. 2.
Support the supervisor where needed:
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Be a guide for the team - mentor agents
Ensure team meets company standards of 52 hours training per year per employee.
Follow-up new hires training as per the company requirement standards.
Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
Be open to implementing new system changes and enhancements with your team.
Be involved and suggest system/process improvements.
Set the tone of this environment within your team.

Culture:

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

2 years of industry specific qualification (country specific).
Good market and product knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Hazardous Materials certification (preferred).
Fluent in English.
12:00 PM to 9:00 PM, Monday-Friday

Reporting Structure: Export Supervisor

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

Recently Posted Jobs

Explore more opportunities at Expeditors

See more jobs