Technical Trainer

Job Description

This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment.  Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market.   This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the eastern half of the United States, east of the Mississippi River.

Principle Responsibilities

• Assist customer’s commercial sales team with in-the-field support and understanding, including but not limited to braking systems and components
• Develop and maintain relationships with the customer’s commercial sales team to help retain and grow the existing business as well as pursue lost and potential accounts
• Support customer’s commercial sales team by scheduling travel into individual markets to: Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits.
• Present technical and non-technical information on brake systems, components, and installations to different audiences (one person to small groups). The Best Practices checklist provides content examples.
• Conduct technical and non-technical training sessions in various atmospheres (regional shows or new store openings, national sales meetings or strategic account events, trade shows, etc.).
• Problem-solve any customer issues related to the brake system, manufacturer, and industry, and respond to any impromptu or urgent topics discussed during customer visits.
• Review industry updates and escalate concerns to internal contacts for responding to field research, inquiries, and complaints.
• Visit customer store locations and build relationships with teams to discover additional field feedback, market changes that affect business, and trends that require follow-up travel or extended presence within the region.
• Extensive travel (up to 75%) to various locations across the US.
• All major markets within each region must be traveled to at least twice a year, prioritizing installer customer visits during these visits with direction from the customer’s commercial sales team.
• Plan all region-specific travel with the customer’s commercial sales team, emphasizing commercial sales teams’ availability to prioritize field presence.
• Coordinate customer visits, training sessions, and content initiatives based on field feedback and commercial sales teams’ availability to optimize efficiency during travel.
• Understand customer commercial sales promotions and programs for all regional markets.
• Maintained customer visit call reports on a timely basis, as well as participated in weekly and monthly team conference calls.
• Attend yearly internal company training with corporate, R&D, and manufacturing sites.
• Available for urgent and impromptu projects that may require out-of-region travel.

Qualifications

Competencies

• Knowledge of OE and aftermarket brake systems and components.
• Familiar with vehicle maintenance and diagnostics.
• Strong written and verbal communication skills with the ability to present different types of material.
• Proven communicator and effective while engaging audiences in various settings to increase the understanding of participants on products and product lines.
• Excellent conflict resolution skills both on an individual basis and group level.
• Proven negotiator and sound decision-making in a timely and confident manner.
• Great team player willing to assist in non-routine tasks or those outside the home region.
• Delivers on commitments, proactive follow-up skills, and shows consistency between words and actions
• Persuasive and able to influence outcomes to the mutual benefit of all involved.
• Highly organized, results-driven, and capable of working in a fast-paced environment.
• Must be able to interface with clients and maintain a professional image.
• Strong commitment to customer satisfaction and quality of work performed.
• Instructional Training Experience (classroom or on -the-job preferred).

Education/Experience

• Minimum of 5 years on-the-job experience (service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
• Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
• Strong proficiency in Microsoft Office applications

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.