Customer Accounting Specialist 2

About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under occasional supervision, the Customer Accounting Specialist II assists in handling and resolving matters of billing and collections for the company’s delinquent accounts.  Identifies, analyzes and resolves billing and collection issues through internal and external contacts.  Produces billing invoices, statements, and delinquent notices.

Principal Duties & Responsibilities

• Facilitate pursuit of delinquent accounts and maintains documentation of collection records.

• Coordinate management of shared inboxes, to ensure service level standards are met. Responding to complex billing inquiries escalated by the team.

• Establishes contact via phone and email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.

• Determines and intiates actions such as cancellations/reinstatements for non-payment of premium, cash movement, balance transfers to collections, etc. to resolve issues and disputes.

• Collaborates with internal and external contacts to identify, analyze and resolve billing and collection issues.

• Prepares detailed account breakdowns for complex accounts to support customer billing inquiries.

• Generates and distributes billing invoices, statements, and delinquent notices.

• Prepares monthly reporting on aged receivables and matters of collections to management.

• Prepares journal entries to reconcile account balances.

• Monitor and manage shared inboxes, responding to routine and complex billing inquiries, escalating as necessary.

• Answer incoming phone lines to address customer inquiries regarding payments, billing, and collections.

• Assists with special projects and other duties when needed.

Education & Experience

• Typically requires a high school diploma, Associates degree in Accounting preferred or similar field

• 1+ years of related experience

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Ability to research moderately complex to complex billing and collection issues and recommend appropriate actions.

• Excellent verbal and written communication skills, with the ability to collaborate seamlessly with internal teams and external customers throughout the billing and collections lifecycle.

• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.

• Ability to handle multiple priorities, manage deadlines, and adapt to shifting workloads under frequent supervision.

• Demonstrate strong interpersonal skills, professional phone presence, and effective email communication to foster positive customer interactions and secure timely payments.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$20.01 - $26.63

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.