Principal Engagement Manager
Amazon
Principal Engagement Manager
Amazon
Sells products online and rents cloud computing
The Amazon Web Services Professional Services (ProServe) team is seeking a Principal Engagement Manager to lead the delivery of our largest and most complex Healthcare and Life Sciences (HCLS) transformation programs. In this role, you will lead delivery quality and velocity for programs spanning several concurrent workstreams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver transformational AI, data, and enterprise modernization outcomes for the world's leading HCLS organizations.
Your objective will be to deliver distinctive customer business outcomes and experience. In doing so, you will lead the implementation of AWS delivery innovations with customers, including re-designing software development processes to become AI-native end-to-end (“AI-DLC”). Successful candidates will bring exceptional stakeholder orchestration and relationship-building skills, intrinsic problem-solving ability to proactively shape program direction, anticipate and mitigate risks, and actively manage interdependencies, and the backbone to influence customers and partners when program success demands it. This is an opportunity to shape the future of the industry directly through hands-on transformation leadership.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using AWS services. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing and AI transformation initiatives.
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Key job responsibilities
Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions.
Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs.
Lead human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation.
Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program.
Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP).
Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
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Inclusive Team Culture
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Mentorship and Career Growth
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- 8+ years of experience in technology transformation program management, with at least 5 years leading complex, multi-workstream delivery programs ($10M+/year in professional services revenue) end-to-end, including governance, program delivery quality and velocity, and financial health
- 3+ years experience in the healthcare and/or life sciences industry
- Experience with fixed-price, milestone-based delivery models where scope management, risk mitigation, and financial discipline are critical to program success
- Demonstrated ability to adopt and champion emerging delivery methodologies and tooling that accelerate team productivity, including experience adapting governance frameworks for new technology-driven delivery models
- AWS Certified Solutions Architect, GenAI Practitioner, and/or Cloud Practitioner, or equivalent cloud program management certifications (PMP, PgMP, SAFe)
- Experience managing large-scale programs with multiple delivery partners, including governance of partner-delivered workstreams
- Strong understanding of AI/ML and data transformation programs, sufficient technical acumen to engage credibly with technical leads, ask probing questions, and make informed trade-off decisions
- Proven ability to serve as a trusted strategic advisor to VP+ executives — delivering structured program narratives, proactively framing risks and trade-offs, and maintaining credibility through delivery challenges. Demonstrated experience influencing executive decisions on scope, investment, and organizational change."
- Track record of building trusted relationships with senior customer executives (VP+) to influence strategic and operational decisions and managing escalation paths across complex stakeholder landscapes
- Experience in software development and proficiency in AI-DLC or equivalent AI-accelerated development methodologies at the governance and program leadership level, including experience adapting estimation, milestone tracking, and quality assurance frameworks for AI-native delivery models
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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