DBS Bank

Regional bank offering digital banking

Senior Officer/Officer - Contact Centre, Corporate Banking

Customer SupportUpdated on Nov 12

Full-timeKwun Tong, Hong KongNo salary listedIn-person

About the Job

Requirements

A degree or Polytechnic diploma is required; experience in a customer service environment is advantageous.
A minimum two-year track record in corporate banking customer servicing is a plus point.
Familiarity with cash and corporate banking products in a financial institution is required.
A pleasant voice, positive telephone manner, attentive listening, writing, and communication skills are required.
Good command of oral and written English, Cantonese, and Mandarin is required.
Proficiency in PC skills, including Microsoft Office applications, is required.

Responsibilities

Deliver consistent inbound, outbound, and digital services to internal and external customers on corporate banking products through telephone and non-phone channels, meeting quality standards and KPIs.
Understand customers’ needs and provide appropriate solutions and attention.
Provide advisory service and insight to address customer needs when needed.
Solicit customer feedback and identify problem trends for improvement actions.
Record, track, and coordinate the resolution of customer queries.
Maintain professional standards of behavior and conduct when dealing with customers and fellow customer service officers.
Cross-sell digital solutions to customers.
Work closely with the team leader or team head, product owners, and business partners to identify improvement areas based on customer enquiry patterns.
Handle ad hoc projects or customer issue analysis.

Desired Qualifications

Experience in a customer service environment is advantageous.
A minimum two-year track record in corporate banking customer servicing is a plus point.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

- Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.

- Ability to understand customers’ needs and provide appropriate solution and attention.

- Provide advisory service / insight to cope with customer needs, if needed.

- Solicit customers’ feedback and identify problem trends for improvement actions.

- To record, track and coordinate the resolution of all customer queries.

- To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.

- To cross-sell digital solutions to customers.

- Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.

- Handle ad-hoc projects or customer issues analysis

Requirement

- Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)

- Minimum 2 years track record of Corporate Banking customer servicing is a plus point.

- Familiarity with Cash and Corporate Banking products in a financial institution

- A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.

- Good command of oral and written English, Cantonese and Mandarin

- Proficient in PC skills including Microsoft Office applications.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Two Harbour Square

Job:

Customer Service

Schedule:

Regular

Employee Status:

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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