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Marsh & McLennan

Risk, insurance and business consulting

Customer Service Advisor, Property Damage

Full-TimeUpdated on 10/4/2026
No salary listed
Senior, Expert
Paris, France
HybridAt least three days per week in the local office or at client sites.

About the job

Requirements
  • Five to ten years of experience in a similar role.
  • Proficiency with Word, Excel, Outlook, and PowerPoint.
  • Fluent English.
  • Ability to work autonomously and rigorously, with a strong customer-service orientation.
Responsibilities
  • Manage a portfolio of large-account clients within a team of 19.
  • Prepare certificates and follow up with insurance companies on returns for delivery to clients.
  • Prepare policy summaries.
  • Track updates to insured values and collect valuation information.
  • Verify consistency with existing records.
  • Update contact details for stakeholders between valuation campaigns.
  • Provide telephone support to clients.
  • Prepare endorsements under the responsibility of specialist advisors.
  • Calculate premiums, taxes, and fees, and handle invoicing.
  • Track payments and process notices of impending default, formal demands, suspensions, and cancellations.
Desired Qualifications
  • Motivation and a positive mindset.
  • Strong customer-service orientation.

About the company

Marsh, formerly Marsh McLennan, is a global professional services firm focused on risk, insurance, reinsurance, talent and business strategy. Its operating businesses help organizations arrange coverage, model and transfer risk, design workforce programs and address complex management questions. Clients range from growing companies to governments and multinational enterprises. The group combines advisory expertise with insurance-market access and data, making it broader than an insurance broker alone while remaining primarily a business-to-business services organization.

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