Asset Manager

Brown & Brownis seekinganAssetManagerto join our growing team inDaytona Beach, FLor Plano, TX!

The Asset Manager owns the enterprise hardware IT Asset Managementfunction fromend to end: the policy and standards that govern it, and the day-to-day operations that run it. This role is the single accountable owner for hardware asset record accuracy and for the effective daily execution of asset lifecycle operations across a distributed, acquisition-driven environment supporting 20,000+ teammates across 500+ locations. The role oversees all hardware assets from end user devices like laptops to network and infrastructure assets.

How You Will Contribute:

Hardware asset management operations (primary focus)

• Own the daily and weekly reconciliation cycle between infrastructure asset discovery data, endpoint management tooling, procurement records, and the ServiceNow asset record, and resolve the exceptions it produces.

• Manage the asset exception and aging queue to defined thresholds, working directly with field services, service desk, system administrators, engineeringteamsand partner technicians to close open items.

• Track and drive resolution of unaccounted, missing, and stale assets, including direct follow-up with teammates, managers, and locations.

• Maintainaccuratestock and spare inventory positions across staging locations, including counts, thresholds, and replenishment triggers.

• Personally verify and correct asset assignment, location, and status data, including physical or remote verification where discovery data is unavailable or inconsistent.

• Process andvalidatereceiving, deployment, transfer, return, and disposal transactions, ensuring records are updated within defined service levels rather than in batches.

• Build and produce the recurring asset reporting directly, including the reconciliation, accuracy, aging, and recovery reports.

Governance and policy

• Own the enterprise IT asset management policy, standards, and process documentation, including lifecycle stages, approval gates, and data ownership definitions.

• Define and enforce the asset record data model in ServiceNow, including required attributes, ownership assignment, and status transitions.

• Establish the interface between the asset record and the configuration management database,maintainingclear separation between asset and configuration item ownership.

• Chair a recurring asset governance forum with procurement, finance, security, and infrastructure representation.

Data integrity and reconciliation

• Own asset data accuracy as a measured outcome, with published reconciliation rates and defined remediation paths for exceptions.

• Drive automated discovery and reconciliation between endpoint/discoverymanagement tooling and ServiceNow, reducing dependence on manual inventory.

• Establish periodic and automated audit and physical verification procedures for locations and asset classes where automated discovery is not available.

Lifecycle management

• Own the end-to-end lifecycle process from requisition through receiving, deployment, transfer, recovery, and certified disposal.

• Maintain chain of custody and disposal documentation sufficient to satisfy internal audit and regulatory requirements.

• Partner with procurement and finance on refresh planning, capital forecasting, and depreciation alignment.

• Define standards and controls for the recovery of assets at termination, transfer, andlocationclosure.

Mergers, acquisitions, and divestitures

• Own the asset onboarding playbook foracquiredentities, including discovery, record creation,standardsconformance, and remediation timelines.

• Serve as the asset management representative at integration planning, ensuring asset data requirements are captured before cutover rather than after.

• Support divestiture and separation events with asset segregation and transfer documentation.

Reporting and financial stewardship

• Publish an asset management scorecard covering record accuracy, lifecycle compliance, recovery rates, and cost per asset.

• Provide the asset data foundation for security posture reporting, audit response, and technologyspenddecisions.

• Identifyand quantify cost avoidance opportunities from improved recovery, redeployment, and refresh discipline.

Licenses & Certifications: 

• ITAM certification (IAITAM CHAMP, CITAM, or equivalent) or ITIL certification.

Skills & Experience to be Successful:

• Five or more years in IT asset management, IT operations, or a closely related discipline, including ownership of asset data in an enterprise tool.

• Demonstrated experience implementing or operating ITAM in ServiceNow, including the asset module and its relationship to the CMDB.

• Working knowledge of endpoint management and discovery tooling and how discovery data is normalized into an asset record.

• Track record of establishing process and holding cross-functional teams accountable to it without direct authority.

• Experience in a distributed, multi-site environment.

• Demonstrated willingness and ability tooperatehands-on inthe detail, including transactional record work, reconciliation, and direct follow-up with end users and technicians. This role has no support staff.

• Strong practical data skills, including Excel at an advanced level and the ability to build reports and reconcile large data sets without relying on a reporting team.

Preferred

• Experience in an acquisitive environment with recurring integration of new entities.

• Exposure tohardware assetfinancial management, including depreciation, leasing, and refresh forecasting.

• Experience supporting internal audit or regulatory examination requests using asset data.