Membership & Database Coordinator

POSITION OVERVIEW:

The Membership and Database Coordinator will generate and process database queries, develop reports, update key metrics, and conduct other tasks in support of the Data Strategy & Development Services team. This position reports to Senior Manager, Data Strategy & Development Services.

PRIMARY RESPONSIBILITIES:

Key Data Strategy and Development Services Team Responsibilities:

·Manage and execute file import processes for member contacts and marketing source codes – online, pledge, and mail source codes and contacts for Multimedia Fundraising, Direct Response Fundraising, Major Giving, and Foundations and Government Development teams.

·Manage and execute file export processes for 3^rd party data analysis and acquisition

·Assist the Data Strategy and Development Services team with creating clear and concise technical specifications for database usage.

·Conduct scheduled and ad-hoc database queries and exports from WETA’s CRM databases (including ROI Revolution and Engaging Networks) and other data sources.

·Collaborate with the DSDS team to develop strategies for managing and resolving data anomalies.

·Primary responsibility for working with Donor Care team on pending pledge donations and requests.

·Primary responsibility for reviewing and clearing streaming access anomalies.

·Assist with the maintenance of reporting and business intelligence tools using Microsoft Excel and Microsoft Power BI.

·Other Duties as Assigned

ADDITIONAL SKILLS AND QUALIFICATIONS:

·College degree in Finance, Business, Information Technology, Marketing, Communications, other Liberal Arts or a related field.

·Minimum of 1-2 years’ experience, preferably in an office environment. Fundraising or nonprofit experience desirable.

·Or equivalent combination of education and experience.

·Demonstrated thorough knowledge of general office procedures.

·Demonstrated intermediate to advanced knowledge of Microsoft Excel functions and usage.

·Understanding of CRM relational database systems, experience in fundraising software or operations and/or SQL are all pluses.

·Excellent interpersonal skills, including strong oral and written communication skills.

·Excellent organizational and time management skills with careful attention to detail needed. 

·Strong understanding and application of computer technology to efficiently accomplish work using Microsoft Office programs. Ability to work independently and in a team environment, manage multiple projects simultaneously, and be able to prioritize tasks.

·Ability to exhibit sound judgment and handle confidential matters with discretion and tact.

·Occasional availability and ability to work irregular work hours as needed.

·Interest in public broadcasting and the non-profit sector is a plus.

EDUCATION:

·AA (2-year College)

LOCATION:

WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.

COMPANY OVERVIEW:

WETA, the flagship public media station in the nation’s capital, produces and distributes content that informs, inspires, and enriches lives.

As the second-largest producing station for the public media system, WETA creates programming to explore history, arts, and culture, partnering with acclaimed filmmakers such as Ken Burns and Dr. Henry Louis Gates, Jr. National WETA productions include The American Revolution and Finding Your Roots, among many others. WETA is also home to PBS News, the primary daily, breaking, and special news producer for PBS. Its broadcast productions include PBS News Hour, Washington Week with The Atlantic, Horizons from PBS News, and Compass Points from PBS News, as well as specials, documentaries, and a robust footprint across digital platforms.

Locally, WETA serves audiences across Washington, D.C., Virginia, and Maryland, through television, radio, and digital platforms. Audiences access WETA on broadcast channels WETA PBS, WETA UK, WETA Metro, WETA World, and WETA PBS Kids, and digitally through the free streaming platform WETA+. Listeners tune into WETA Classical, the exclusive home for classical music in the Greater Washington area, via radio, online, and the WETA Classical app. Benefits | WETA

EQUAL EMPLOYMENT OPPORTUNITY:

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.