RISE

Enterprise fiber internet with 100% CIR

Sales Relationship Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Graduate of any four-year course.
At least four years of experience in a similar role.
Strong documentation skills and ability to use Google Suite, LinkedIn, and other relevant software for sales funnels.
Excellent command of written and verbal English.
Strong listening, negotiation, and presentation skills.
Ability to respond positively to high-stress situations.
Ability to multitask and organize effectively.
Self-motivation and ability to thrive in a results-driven environment.
Ability to build relationships with integrity, think critically, and demonstrate reliability and maturity.
Ability to learn quickly and understand the company’s processes, culture, and products.

Responsibilities

Develop long-term relationships with a portfolio of clients.
Connect with key business executives and stakeholders.
Resolve client queries and product or service problems.
Research and cross-sell additional products or services that could benefit clients.
Review clients’ financial income and offer advice when necessary.
Develop client retention plans aligned with company sales and client-retention targets.
Plan quarterly client goals appropriate to the season or theme.
Use LinkedIn and other scouting tools effectively.
Use Google Suite and other relevant software used by the team or company.
Work with the Sales team to onboard and integrate new clients and develop existing client relationships.
Liaise between customers and internal teams.
Assist operating departments with issues requiring assistance.
Manage day-to-day client deliverables for one or more accounts and provide product and service information.
Ensure services and client accounts are managed efficiently and effectively in a timely manner.

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

Developing long-term relationships with a portfolio of clients
Connecting with key business executives and stakeholders
Excellent at conflict resolution, communication, counseling, reporting and consulting
Resolving client queries
Researching and cross-selling additional products or services that could benefit clients
Reviewing client’s financial income and offering advice when necessary
Develop effective client retention plans that relate to the company’s targets for sales and client retention
Plan or layout quarterly goals appropriate to the season/theme for clients in the company
Able to effectively use LinkedIn and other scouting tools
Savvy with Google Suites and other relevant software used by the team and/or the company
Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
Efficiently liaise between the customer and internal teams
Assist the operating departments on issues requiring assistance

Qualifications

Graduate of any 4 year course
At least 4 years experience in a similar role
Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
Excellent command of written and verbal English

Personal Characteristics

Excellent listening, negotiation and presentation skills
A highly positive attitude and perseverance
Respond to high stress situations in a positive manner.
Must be able to multi-task and organize effectively
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, able to think critically, reliability and maturity
Fast learner and able to understand the company’s processes, culture, and products

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

About the Company

RISE

Enterprise fiber internet with 100% CIR

RISE provides high-speed fiber internet for Philippine businesses and operates GetaFIX, the country’s largest carrier-neutral Internet Exchange. It offers dedicated fiber connections with 100% CIR, ensuring symmetric, peak-time performance, and sells tiered enterprise and shared plans with 24/7 in-house network engineering support. By building and managing its own network and hosting GetaFIX, RISE delivers lower latency and more predictable connectivity than peers who rely on third-party networks. Its goal is to accelerate internet development in the Philippines by delivering reliable, uncongested bandwidth to SMEs and large enterprises alike.

Company size: 51-200
Company stage: Seed
Total funding: $300K
Headquarters: Philippines
Founded: 2015

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