Patient First

Walk-in urgent and primary care provider

Patient Service Representative

Clinical Support & Patient AdministrationPosted on Nov 6

Part-timeIn-person

About the Job

Requirements

The candidate must be at least 18 years of age.
The candidate must have basic typing skills.
A minimum of one year of clerical experience is preferred, not required.
The candidate must be a high school graduate or equivalent.
The candidate must be able to sit, stand, and walk for up to seven hours at a time.
The candidate must be able to lift up to 25 pounds.
The candidate must have visual, verbal, written, and typed communication skills.
The candidate must be able to prioritize and multitask.
The candidate must be willing to work at any center due to staffing issues, a center emergency, or a reduction of work.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients requiring emergency assistance directly to the treatment area for registration and evaluation.
Handle physician and nurse requests respectfully and in a timely manner.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and expediently while providing customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements as requested.
Refer billing questions to the appropriate parties as needed.
Collect payments and issue receipts for patient visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for collected money at the end of the shift and complete other cash-management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other assigned maintenance tasks.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed; breaks and mealtimes may be interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.

The responsibilities of this job include, but are not limited to, the following:

Assisting patients using the kiosk prior to registration.
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
Respectfully handling Physician and Nurse requests in a timely manner.
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
Verifying all patient demographic, health, pharmacy, and insurance information.
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
Referring billing questions to the appropriate parties as needed.
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharging the patient and processing incurred charges.
Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
Receiving, sending, and distributing correspondence as directed.
Filing and scanning medical documents and office forms as directed.
Completing assigned checklists and Policy Manager tasks within the assigned shift.
Answering all incoming calls and distributing messages in a timely manner.
Assisting with other assignments as directed.
Demonstrating an efficient understanding of the electronic medical record system.
Receiving, moving, and stocking ordered supplies.
Cleaning the front office work area and other maintenance assignments as directed.
Verifying daily reports are run at the end of the day.
Attending staff meetings as directed.
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
Operating, using, and maintaining medical and office equipment as trained.
Participating in maintenance assignments when necessary and as directed.
Providing positive, warm, and friendly service in all interactions.
Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

Must be 18 years of age or older.
Basic typing skills.
Minimum one year of clerical experience preferred.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)

• 401(k) Retirement Plan (with employer match, for employees who qualify)

• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

About the Company

Patient First

Walk-in urgent and primary care provider

Patient First operates walk-in urgent care and primary care centers in the Mid-Atlantic, open every day from 8 am to 8 pm. Patients visit without appointments; clinicians assess symptoms, provide treatment or referrals, and arrange follow-up as needed for quick, convenient care. The company differentiates itself through a patient-first culture, strong employee recognition, and active community involvement that emphasizes accessible health education. Its goal is to provide reliable, convenient healthcare by keeping centers open with consistent hours and a focus on patient experience.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Glen Allen, Missouri
Founded: 1981

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