Must demonstrate empathy and a passion for serving patients in need.
Must have excellent communication skills.
Must be at least 18 years old.
Must pass state and federal criminal background checks.
Must successfully complete a two-hour online instructional course.
Must have basic math skills.
Must demonstrate proficiency with technology.
Must be willing to work a flexible schedule, including nights and weekends.
Must be able to stand for long periods.
Must be able to lift moderate weights up to 35 pounds.
Must be comfortable being under constant video surveillance.
Responsibilities
Be trained in all core competencies, including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales Floor, and Surveillance.
Manage the registration and flow of visitors by greeting patients, caregivers, and visitors and ensuring that only approved persons gain access to the facility.
Register patients and caregivers in the state-mandated electronic tracking system.
Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits.
Keep the PA area and sales floor organized and free of clutter.
Assist new patients with required paperwork and use the internal communication system to communicate new-patient movement to Pharmacy, security, and other team members.
Monitor visitor activity to ensure visitors follow Department of Health-mandated standard operating procedures, communicate visitor movement to security and other team members, and keep the check-in area and lobby organized and free of clutter.
Complete sales transactions with patients and caregivers, follow cash-management policies, and ensure all required paperwork is completed properly.
Maintain a compliant sales environment using the state-mandated point-of-sale software and verify that each filled order matches the order placed on the menu-order platform by reviewing each product with the patient.
Complete and fill orders placed through the menu-ordering platform and scan them into the state-mandated point-of-sale software to ensure order accuracy and inventory accuracy.
Answer patient calls about product information, order placement, changes, and cancellations, and keep the fulfillment area organized and free of clutter.
Answer incoming phone calls and maintain detailed knowledge of medical marijuana products to educate and advise patients and caregivers on product types, methods, and effectiveness.
Assist patients in placing orders through the menu-ordering platform.
Help patients navigate the dispensary, including connecting them with the onsite Pharmacist team and directing them to order pickup, the ATM, and CanPay options; educate patients about product and accessory options.
Monitor computer-based surveillance systems, watch for unlawful or unsafe activity, and inspect the grounds for possible hazards.
Assist with general housekeeping throughout the facility to maintain a clean work environment.
Desired Qualifications
Customer service and/or retail experience is a plus.
About Maitri Medicinals
Fluent is proud to be part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care.
Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education.
We believe in listening to our patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania's medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day.
If you're passionate about helping others, committed to exceptional service, and excited to be part of a growing industry, we'd love to hear from you.
Are you ready to join the #PeacockFlock?
Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.
Position Overview:
Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales floor and Surveillance.
Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient.
Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations etc. Ensure fulfillment area remains organized and free of clutter.
Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products. Assist patients in placing orders via menu ordering platform.
Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options.
Surveillance - Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards
Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment
Position Requirements:
Must demonstrate empathy and a passion for serving patients in need
Excellent communication skills
Customer service and/or retail experience a plus
Must be able to thrive in a teamwork environment
Must be 18 years of age or older
Must be able to pass state and federal criminal background checks
Must be able to successfully complete a 2-hour online instructional course
Basic math skills required
Must demonstrate a proficiency for technology
Willing to work a flexible schedule including nights/weekends
Able to stand for long periods of time
Able to lift moderate weights (up to 35 lbs.)
Comfortable being under constant video surveillance
Diversity and Inclusion:
Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified applicants to apply
Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.