Zimperium

Real-time mobile threat defense for enterprises

Technical Product Support Engineer - Endpoint/Appsec, Device, & Cybersecurity

Customer SupportUpdated on Nov 11

Full-timeNo salary listedRemote

About the Job

Requirements

Strong SQL skills and Python or Java scripting skills, along with Unix skills.
Prior experience with mobile applications, mobile architecture, and mobile device management solutions such as Microsoft Intune, AirWatch, MobileIron, or Citrix.
Familiarity with security information and event management tools such as ArcSight and Splunk.
Familiarity with cloud architecture, Amazon Web Services components, Linux containers, Docker, OpenStack, PostgreSQL, and Kafka.
A Bachelor's degree in computer science, information technology, or an equivalent engineering degree.
Five or more years of experience for the senior level, or one to three years for the junior level, working with enterprise software solutions.
Five or more years of experience for the senior level, or one to three years for the junior level, in customer support roles, preferably with security and mobile device management solution providers.
A good understanding of and demonstrated experience supporting cloud-based web applications.
Hands-on Python, Java, and SQL scripting skills.
At least one to three years of experience implementing and supporting mobile application infrastructure.
Troubleshooting and debugging skills.
Customer-oriented post-sales service experience, including face-to-face service experience.
Experience with mobile app delivery and deployment concepts on iOS and Android is a plus.

Responsibilities

Understand mobile applications and SaaS delivery models, and troubleshoot and debug customer-reported issues.
Maintain customer satisfaction, take ownership of reported customer issues through resolution, and provide management with visibility into potential risks.
Learn the product, validate customer-specific fixes and releases with the quality assurance team, and develop technical documentation for customer-specific needs.
Gather customer feedback and follow standard escalation procedures for unresolved product issues and bugs, including creating Jira tickets for engineering.
Work closely with customer success, development, and product teams across different time zones to address customer issues.

Desired Qualifications

Startup experience is desirable.
Android Studio tools, including adb and JUnit, and Xcode are a plus.

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users..

As part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.

Responsibilities and requirements:

Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

Desired Skill Set:

Strong SQL skills, python/ java scripting, Unix skills.
Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
Familiarity to SIEM tools like ArchSight, Splunk, etc.
Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
The following skills are a plus: Android Studio (adb, junit), xCode.

Qualifications

Bachelor’s in computer science or information technology or an equivalent engineering degree.
5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
Good understanding and proven experience in supporting cloud-based web applications.
Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
Customer oriented and face to face post-sales services experience with excellent communications skills.
Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About the Company

Zimperium

Real-time mobile threat defense for enterprises

Zimperium provides mobile security with zIPS, a real-time mobile threat defense solution for smartphones and tablets used by enterprises and government organizations. It runs on mobile endpoints to detect and mitigate threats such as malware and phishing, and it delivers ongoing updates and support through a subscription model, with optional consulting services. It differentiates itself by focusing specifically on mobile threat defense for large organizations and offering proactive, endpoint-based protection plus advisory services. Its goal is to protect mobile endpoints across industries, offering a scalable security platform and professional guidance to improve overall mobile security posture.

Company size: 201-500
Company stage: Acquired
Total funding: $72.1M
Headquarters: Dallas, TX
Founded: 2010

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