At Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) we believe that every child deserves to have a mentor in their corner and to ignite and defend their potential. That's why we are committed to promoting the healthy development of children through the nurturing of continuing, one-to-one friendships with caring responsible adults, supported by trained professional staff. To accomplish this we partner with schools, workplaces, and volunteers all over Eastern Massachusetts to bring our program and services closest to youth who need them.

As a Program Services Coordinator – Youth Volunteer Enrollment you will play a unique and essential role in the creation and sustenance of our Big/Little relationships. You will conduct thorough interviews with all interested parties and other key process steps such as reference checks, collateral contacts, review of legal information, writing quality assessments and outlining future support/coaching. Ultimately, you will be responsible with the placement and supporting of prospective volunteers and youth/families.

Candidates will have the option of working remotely some of the time, but will be expected to travel to constituents' homes and sites where our programs are hosted.

Key Responsibilities

Assess volunteers and families through virtual, in-office, or home visit interview(s). Contact references and collateral persons connected with the interested party and assess skills/needs to determine appropriateness for enrollment in our programs.
Carefully and thoughtfully prepare each interested party in order to make them ready to participate in our program and coordinate the “matching” process.
Facilitate the initial placement (“match meeting”) between each volunteer, youth, the youth’s parent/guardian, and our agency support staff.
Document clearly and in a timely manner all information obtained through the assessment and matching process and maintain accurate records for volunteers and families.
Advocate for volunteers and youth seeking placement that may not be readily available and maintain regular communication with them to ensure the most up-to-date information when placement options become available.
Collaborate closely with other service delivery staff to build agency knowledge/awareness and enable the most children to be successfully served.
Constantly look after the safety of our youth and inform management of any critical youth and family incidents and potential issues that may impact our services.
Represent Big Brothers Big Sisters of Eastern Massachusetts throughout the communities we serve and in public.
Participate in different site-wide initiatives to drive engagement in topics of diversity, equity and inclusion
Be a part of a true team - together with your peers work on projects and events that will drive enhancements and improvements

Basic Qualifications

Bachelors degree with 6+ months of relevant work experience, Associate's degree or two years of higher education experience with 2+ years of relevant work experience, or High School diploma/GED with 4+ years of relevant work experience
Ability to travel to sites where our programs are hosted across the Boston area and to constituents' homes as needed
Availability to work full-time. Hours may include evenings and weekends
Access to reliable internet and phone connections to perform work remotely
Familiarity with Office 365 (excel, word, PowerPoint, etc.)

Desired Qualifications

Ability to speak Spanish and English fluently
Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education
Ability to work some nights (until 7-8pm) and on some weekends
Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
Ability to successfully work independently and in a team environment
Enthusiasm, creativity, a positive sense of humor, and a “can-do” attitude
Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting
Excellent strategic problem-solving ability with a positive, “can-do” attitude
Knowledge of Salesforce, Office 365 suite

Salary starts: $44,000 a year

About the company

Big Brothers Big Sisters of Eastern Massachusetts

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Big Brothers Big Sisters of Eastern Massachusetts coordinates one-to-one mentorship between adult volunteers and children from under-resourced families in Eastern Massachusetts. It recruits, vets, and matches Bigs and Littles based on compatibility, supports ongoing mentoring relationships, and measures outcomes. The program is funded by donations and partnerships and serves over 3,600 children annually. The company differentiates itself with a structured, evidence-based mentoring model focused on local community impact, backed by national research that shows improvements in school confidence and personal development. The goal is to provide positive role models and help youth develop confidence, academic performance, and overall personal growth through sustained mentorship.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

N/A

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Simplify's Take

What believers are saying

September 17, 2026 golf fundraising raised $146,000, beating the $120,000 goal.
The March 2026 Stonehill College launch adds a new campus-based mentor pipeline.
BBBSEM reached over 4,000 youth in 2026, supporting expansion momentum into 2028.

What critics are saying

SouthCoast had nearly 40 Littles waiting in 2026, exposing volunteer-supply bottlenecks.
Donations and partnerships fund operations; any 2026 sponsor pullback hits match capacity immediately.
Failure to reach 10,000 youth by 2028 weakens growth credibility and board support.

What makes Big Brothers Big Sisters of Eastern Massachusetts unique

Since 1949, BBBSEM has created more than 25,000 mentor matches across Eastern Massachusetts.
Big Futures uses school-embedded coordinators and monthly events for four-year high school mentoring.
The 2025 Big Sister Association merger expanded reach and volunteer access across the region.

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Company News

SouthCoast Today

Jan 22nd, 2026

BBBS of Eastern MA appoints SouthCoast recruitment coordinator

BBBS of Eastern MA appoints SouthCoast recruitment coordinator. Big Brothers Big Sisters of Eastern Massachusetts has named Kim Rioux as its SouthCoast recruitment coordinator. In her new role, Rioux will recruit volunteers and youth for the organization's mentoring programs, engage local businesses and community organizations, and build partnerships to expand access to mentoring throughout the SouthCoast, according to a community announcement. Rioux brings experience in nonprofit development, mental health case management and community engagement. After graduating from Springfield College with a degree in psychology, she worked in mental health services before transitioning to nonprofit development at the Rotch-Jones-Duff House and Garden Museum in New Bedford. Most recently, she served as program director for the Boys & Girls Club of Greater New Bedford. She currently serves on New Bedford's Conservation Commission and teaches yoga locally. "There's a richness to the SouthCoast," Rioux said. "Our culture is deeply embedded in history and cultural diversity. Big Brothers Big Sisters of Eastern Massachusetts having a part of that helps the community thrive. There's a huge need, but there's also huge potential at the same time. Right now, we have nearly 40 Littles waiting to be matched with a volunteer mentor on the SouthCoast, and we particularly need male volunteers." Growing up in New Bedford, Rioux was immersed in community service from a young age. Her parents were active volunteers, leading her through Girl Scouts and church programs. Her older sister served as an early mentor, guiding her through school and early adulthood. Rioux's fiancé and his cousin both had Bigs growing up in New Bedford, with the cousin maintaining a long-term mentoring relationship. "My parents were very involved in the community, so I had that aspect in me as a young child," Rioux said. "I knew from early on that helping people was what I wanted to do. When I learned about this position and realized the connection my fiancé and his family had to Big Brothers Big Sisters, it sealed it for me. There's something really powerful here." With research and proven outcomes at its core, Big Brothers Big Sisters of Eastern Massachusetts creates Big-Little matches based on shared interests, geography and personality and serves as a consistent resource for Bigs, Littles and their families, according to the announcement. Since 1949, the largest Big Brothers Big Sisters affiliate in New England has created and served more than 25,000 matches. "Kim's deep roots in the SouthCoast community and her passion for service make her the right person to expand our presence in the region," Mark O'Donnell, president and CEO of Big Brothers Big Sisters of Eastern Massachusetts, said. "She understands the unique strengths of these communities and the real need for mentoring. Her ability to build authentic relationships will help us connect more caring adults with children who need them." This story was created by reporter Beth McDermott, [email protected], with the assistance of Artificial Intelligence (AI). Journalists were involved in every step of the information gathering, review, editing and publishing process. Learn more at cm.usatoday.com/ethical-conduct.