Workplace Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador- JLL

What this job involves:

As a Workplace Experience Ambassador, you serve as the professional face of our organization, delivering exceptional hospitality, reception, and administrative support to ensure a seamless workplace environment every day. From the moment visitors arrive to the behind-the-scenes coordination that keeps operations running smoothly, you'll manage everything from badge issuance and security access to meeting room logistics, expense reports, and executive calendar management. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and this role puts you at the center of that experience, blending polished hospitality with sharp administrative precision. You'll partner closely with security, facilities, and leadership teams, proactively anticipating needs and resolving issues before they become problems. We believe the most effective teams are built when everyone is empowered to thrive, and you'll be trusted to manage confidential information, juggle competing priorities, and bring a calm, professional presence to a fast-paced, dynamic workplace.

What your day-to-day will look like:

• Greet visitors warmly, manage sign-in and badge issuance, and notify hosts of guest arrivals while maintaining the lobby and reception area to brand standards
• Execute end-to-end badge and access management, including daily audits, landlord access cards, and liaising with Security on access changes
• Coordinate meeting room bookings, troubleshoot facility and alarm issues, and create work orders for custodial, maintenance, or safety concerns
• Provide administrative support to geographically dispersed teams and executive leadership, including calendar management across global time zones
• Manage expense reports, corporate card reconciliation, and travel arrangements, and prepare correspondence, presentations, and documents
• Proactively anticipate workplace needs, identify solutions, and escalate potential risks appropriately
• Coordinate across teams for meetings, events, and backfill coverage, taking on ad hoc assignments as needed.

Required qualifications:

• Minimum 3 years of reception, hospitality, or administrative support experience
• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills with the ability to multitask and manage competing priorities
• Exceptional customer service skills and a professional, business-savvy presence
• Ability to maintain strict confidentiality and exercise sound judgment
• Flexibility to work outside normal hours when required, with a self-motivated, proactive approach
• Strong interpersonal and communication skills, with a collaborative, team-oriented mindset

Preferred qualifications:

• Experience in real estate or corporate facilities environments
• Bachelor's degree in business administration, hospitality, or a related field
• Experience supporting executive-level personnel
• Comfort working collaboratively across diverse, global teams; what sets JLL apart is our culture of collaboration, locally and across the globe
• An interest in growing within workplace experience or administrative operations, reflecting our commitment to prioritize opportunities to strengthen and advance your career
  

Schedule: M-F morning shift

Location: Chicago, IL

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

41,600.00 – 59,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

Job Tags:

Administrative Support, Customer Support, Inventory Management, Mail Distribution, Multitasking, Recordkeeping, Safety Compliance, Spreadsheets, Vendor Communications, Work Order Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.