Technical Adoption Specialist - Customer Success, Autodesk Water
About the job
- A bachelor's degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or a related technical field, or equivalent relevant experience.
- At least 8 years of professional experience in drainage design, stormwater and sewer modeling, flood analysis, or related water infrastructure disciplines.
- Deep technical knowledge and hands-on experience with Autodesk InfoDrainage, SSA, and/or Bentley StormCAD, including their application to real-world drainage design and analysis workflows.
- Advanced knowledge of Autodesk Civil 3D, with experience integrating design and hydraulic/hydrologic analysis workflows.
- Strong understanding of industry workflows, engineering practices, and customer challenges related to drainage, stormwater, wastewater, and flood management.
- Ability to identify technical challenges, adoption barriers, and opportunities that can significantly improve customer adoption, outcomes, and realized value.
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to translate complex customer challenges into practical, scalable solutions.
- Proven ability to manage multiple customer engagements and initiatives simultaneously, effectively prioritizing activities based on customer needs and business impact.
- Ability to adapt quickly, learn new technologies and workflows, and operate effectively in a fast-paced, evolving environment.
- Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly to technical and non-technical audiences in both live and virtual settings.
- Fluency in English.
- Innovate, develop, and deliver scalable, packaged service offerings that accelerate customer success, product adoption, and realized value from Autodesk solutions.
- Establish and maintain strong customer relationships as a technical trusted advisor, partnering with customers to understand their business and technical objectives and guide them toward successful outcomes.
- Collaborate with internal account teams through regular account planning and customer success activities, contributing technical expertise and executing initiatives aligned with Customer Success Plans.
- Demonstrate thought leadership, industry knowledge, and deep product expertise to help customers achieve the goals and outcomes identified in their Customer Success Plans.
- Identify customer needs, adoption barriers, and expansion opportunities that increase the value customers realize from Autodesk solutions and support continued account growth.
- Leverage customer usage data, analytics, and technical insights to provide proactive recommendations, identify adoption opportunities, and guide customers toward best practices.
- Develop and deliver technical learning content, enablement programs, and expert coaching for Autodesk Water customers to build capability, increase adoption, and promote effective use of Autodesk solutions.
- Apply a structured problem-management and continuous-improvement approach to identify recurring challenges, determine root causes, and develop scalable solutions and improvement initiatives.
- Capture and share customer insights, technical best practices, and repeatable solutions to strengthen internal knowledge and improve the broader customer experience.
- Travel approximately 2–4 times per year to support customer engagements, team activities, and strategic events as needed.
- Experience with Autodesk InfoWorks ICM or similar hydraulic and hydrologic modeling solutions is highly desirable.
- Additional languages are a plus.
About the company
Autodesk builds software for architects, engineers, construction teams, product designers, and digital artists. Its products include AutoCAD for drafting, Revit for building models, Fusion for product development, and Maya for animation and visual effects. Professionals use these desktop and cloud tools to create digital designs, test alternatives, prepare drawings, and coordinate project information with colleagues before work reaches a building site, factory, or screen. Autodesk earns revenue through software subscriptions, enterprise agreements, and usage-based access, with cloud services connecting teams and their project data. Autodesk was founded in 1982 and is headquartered in San Francisco, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1982
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Simplify's Take
What believers are saying
- Revenue is growing: August 2026 Autodesk reported $2.05 billion for Q2 fiscal 2027, up 16% year over year.
- Maintenance software expands the portfolio: August 2026 Autodesk completed its approximately $3.6 billion acquisition of MaintainX.
- US retirement savings get support: Autodesk's 2026 401(k) match reaches $4,500 for eligible employees contributing $6,000.
What critics are saying
- Acquisition financing has a short maturity: August 2026 Autodesk borrowed $1 billion through a 364-day MaintainX term loan.
- Sales staffing faces cuts: January 2026 Autodesk announced a 7% workforce reduction, concentrated in customer-facing sales teams.
- US vacation accrual has a ceiling: Autodesk's full time nonexempt employees earn 10 hours monthly, capped at 200 hours.
What makes Autodesk unique
- Product development shares one workspace: Fusion combines mechanical design, machining, simulation, and circuit-board layout in one cloud platform.
- Building edits stay coordinated: Revit's parametric relationships automatically propagate component changes throughout the model and its drawings.
- Specialist drafting uses one license: AutoCAD includes seven toolsets covering architecture, electrical, mechanical, mapping, plumbing, plants, and raster work.
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Benefits
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
-2%1 year growth
-2%2 year growth
-2%Autodesk shares rose 3.8% in pre-market trading after Schneider Electric announced a $22.6 billion cash acquisition of PTC, an industrial design and product lifecycle management software provider. The deal, Schneider's largest to date, valued PTC at a 42.3% premium to its previous closing price. The transaction provides a valuation benchmark for the industrial and engineering software sector where Autodesk operates. The company recently announced wider rollout of Autodesk Assistant across its Fusion product portfolio, extending AI capabilities to products including Inventor, Moldflow and Vault. Autodesk reported 16% revenue growth and 57% net income increase in its most recent quarter. The broader market saw smaller moves, with the S&P 500 up 0.1%.
Autodesk shares trade at $217, down 32% from a year ago, despite revenue reaching $7.8 billion over the past twelve months, up 17.9%. Investors worry AI tools could disrupt its software business. A three-year scenario projects the stock could reach $315, representing 45% upside, if revenue grows 15.2% annually whilst net margin eases from 21.1% to 20.0%. This assumes earnings rise about 45% and the price-to-earnings ratio holds at 27.7 times. The company guided fiscal 2027 revenue to approximately $8.32 billion. Strong construction and emerging markets performance, plus growing adoption of its Fusion design platform, support the outlook. However, margin faces pressure from the MaintainX acquisition, which adds only $60 million revenue in fiscal 2027's second half whilst operating unprofitably. Management also expects AI workloads to squeeze gross margin somewhat.
Workday and Autodesk both bet on monetising customer data through AI adoption. Workday manages HR and finance records, whilst Autodesk handles design, manufacturing, and construction data. Both companies raised guidance following strong fiscal Q2 2027 results. Workday lifted its fiscal 2027 subscription revenue outlook by 0.1%, projecting 11% subscription growth for fiscal 2028, down from 13% for fiscal 2027. Autodesk raised its total revenue outlook by 1.6%, including contributions from its MaintainX acquisition. Workday reports nearly $600 million in AI product annual recurring revenue, with over 200 customers using flex credits. However, Workday trades at a price-to-EBIT multiple of 33.0, compared to Autodesk's 21.1. Autodesk's revenue grew 17.9% over the past twelve months, versus Workday's 13.3%. Its GAAP operating margin reached 27.9%, more than double Workday's 12.0%.
Autodesk shares fell 16.6% in eight days through 9 September, despite recently reporting revenue and earnings above guidance. The software company's trailing twelve-month revenue reached $7.79 billion, up 17.9%, exceeding its three-year average growth of 14.4%. The company's CFO noted that a new transaction model added roughly 2 percentage points to second-quarter revenue growth of 16%, contributing about 1.5 points across the full fiscal year. This boost will not recur in fiscal 2028. Autodesk completed its acquisition of MaintainX on 3 August. The high-growth business was unprofitable at purchase and impacts fiscal 2027 operating margins. Management maintained its fiscal 2027 non-GAAP operating margin guidance and expects modest improvement to 39% in fiscal 2028, targeting 41% by fiscal 2029.
Eaton and Autodesk are expanding their collaboration to streamline electrical system delivery in increasingly complex commercial buildings. Eaton developed Workbench 360, a connected platform that integrates its electrical equipment data and engineering expertise with Autodesk Revit, Autodesk Forma, and Autodesk Tandem. The platform aims to maintain visibility across the building lifecycle, from design through construction to operations. Engineers can access Eaton BIM content and product information during design, whilst Forma Build extends visibility to equipment status, submittals, and shipping information during execution. The collaboration addresses challenges including labour shortages, technical complexity, and coordination issues facing building project teams. Eaton reported revenues of $27.4 billion in 2025 and serves customers in 180 countries.