Full-Time
Technical Adoption Specialist
Customer Success, Autodesk Water
Updated on 9/4/2026
Autodesk
10,001+ employees
Design software, engineering, and entertainment solutions
Compensation Overview
$76k - $136.7k/yr
Company Historically Provides H1B Sponsorship
Boston, MA, USA + 3 more
More locations: San Francisco, CA, USA | Denver, CO, USA | Portland, OR, USA
In Person
Travel approximately 2–4 times per year is required for customer engagements, team activities, and strategic events.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- A bachelor's degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or a related technical field, or equivalent relevant experience.
- At least 8 years of professional experience in drainage design, stormwater and sewer modeling, flood analysis, or related water infrastructure disciplines.
- Deep technical knowledge and hands-on experience with Autodesk InfoDrainage, SSA, and/or Bentley StormCAD, including their application to real-world drainage design and analysis workflows.
- Advanced knowledge of Autodesk Civil 3D, with experience integrating design and hydraulic/hydrologic analysis workflows.
- Strong understanding of industry workflows, engineering practices, and customer challenges related to drainage, stormwater, wastewater, and flood management.
- Ability to identify technical challenges, adoption barriers, and opportunities that can significantly improve customer adoption, outcomes, and realized value.
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to translate complex customer challenges into practical, scalable solutions.
- Proven ability to manage multiple customer engagements and initiatives simultaneously, effectively prioritizing activities based on customer needs and business impact.
- Ability to adapt quickly, learn new technologies and workflows, and operate effectively in a fast-paced, evolving environment.
- Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly to technical and non-technical audiences in both live and virtual settings.
- Fluency in English.
- Innovate, develop, and deliver scalable, packaged service offerings that accelerate customer success, product adoption, and realized value from Autodesk solutions.
- Establish and maintain strong customer relationships as a technical trusted advisor, partnering with customers to understand their business and technical objectives and guide them toward successful outcomes.
- Collaborate with internal account teams through regular account planning and customer success activities, contributing technical expertise and executing initiatives aligned with Customer Success Plans.
- Demonstrate thought leadership, industry knowledge, and deep product expertise to help customers achieve the goals and outcomes identified in their Customer Success Plans.
- Identify customer needs, adoption barriers, and expansion opportunities that increase the value customers realize from Autodesk solutions and support continued account growth.
- Leverage customer usage data, analytics, and technical insights to provide proactive recommendations, identify adoption opportunities, and guide customers toward best practices.
- Develop and deliver technical learning content, enablement programs, and expert coaching for Autodesk Water customers to build capability, increase adoption, and promote effective use of Autodesk solutions.
- Apply a structured problem-management and continuous-improvement approach to identify recurring challenges, determine root causes, and develop scalable solutions and improvement initiatives.
- Capture and share customer insights, technical best practices, and repeatable solutions to strengthen internal knowledge and improve the broader customer experience.
- Travel approximately 2–4 times per year to support customer engagements, team activities, and strategic events as needed.
- Experience with Autodesk InfoWorks ICM or similar hydraulic and hydrologic modeling solutions is highly desirable.
- Additional languages are a plus.
Autodesk produces software for design, engineering, and entertainment work. Its products help professionals create, plan, simulate, and manage projects—from buildings and manufactured parts to films and games—using licenses, subscriptions, and cloud-based tools. Users interact with Autodesk software by running design and modeling tools, collaborating online, and leveraging cloud services for storage, rendering, and project management. What sets Autodesk apart is its broad, integrated product ecosystem across architecture, engineering, construction, manufacturing, and media, along with ongoing cloud-based features, strategic acquisitions, and professional services that extend its capabilities. The company also pursues social impact and sustainability programs. The overall goal is to help customers design and deliver better projects more efficiently and creatively while expanding access to cloud-enabled workflows and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1982
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Simplify's Take
What believers are saying
- Q2 FY27 revenue rose 16% to $2.05 billion, with 27.4% free-cash-flow margin.
- May 28, 2026 guidance rose again, showing pricing power despite sales reorganization.
- MaintainX targets a $40 billion operations market, expanding Autodesk’s cross-sell surface immediately.
What critics are saying
- January 22, 2026 layoffs cut 7% of staff, disrupting sales execution through FY2027.
- The August 2026 MaintainX integration adds debt, dilution, and margin pressure before payback.
- Ninth Circuit securities appeal over free cash flow and margins threatens credibility and fundraising.
What makes Autodesk unique
- AutoCAD, Revit, and Fusion anchor Autodesk’s entrenched workflow standard across AEC and manufacturing.
- Subscription switching costs stay high; firms embed Autodesk files, templates, and training for years.
- MaintainX adds operations data, extending Autodesk from design into asset lifecycle management.
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Benefits
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Berenberg has reiterated a Buy rating on Autodesk, trimming its price target to $333 from $335. The decision follows Autodesk's strong second-quarter results, with revenues rising 16% year-over-year to $2.05 billion. Profitability improved notably, with non-GAAP operating margin reaching 41% and earnings per share of $3.30 exceeding expectations. Free cash flow grew 24% to $561 million. However, concerns remain. Whilst revenue grew 16%, billings increased only 10%, potentially indicating slower future demand. Autodesk faces mounting competition from AI-native design tools and cloud-based engineering platforms. Hedge fund holdings dropped to 51 in the second quarter from 67 in the first quarter, though major holders Arrowstreet Capital and AQR Capital Management increased their stakes.
Autodesk shares fell over 5% in after-hours trading to $259.39 after the design software company issued soft third-quarter adjusted profit guidance. The decline came as costs from its MaintainX financing and operations began to impact margins. Despite the guidance, Autodesk's quarterly results showed strength. Revenue rose 16% to $2.046 billion, whilst operating cash flow climbed 25% to $575 million. Free cash flow reached $561 million, delivering a 27.4% margin. The stock now trades 25.63% below its estimated fair value of $348.77, reflecting investor scepticism. Autodesk must demonstrate that its $3.6 billion MaintainX acquisition can expand its platform faster than acquisition costs and AI competition can erode it.
Autodesk reported second quarter fiscal 2027 revenue of $2.05 billion, up 16% year over year and 14% on a constant currency basis. The design software company raised its full-year billings and revenue guidance to reflect higher underlying growth and contributions from its MaintainX acquisition. Chief executive Andrew Anagnost said artificial intelligence "turns connected data and context into actionable project intelligence" to help customers address capacity constraints. He emphasised Autodesk's position in combining design, manufacturing, and operations data. Chief financial officer Janesh Moorjani said the company's sales reorganisation is proceeding as expected. Full-year non-GAAP margin guidance remains unchanged, with operating leverage benefits offset by MaintainX-related dilution. The acquisition includes approximately $45 million in transaction expenses. Revenue grew across all geographic regions, with EMEA up 19% and Americas and APAC each up 14%.
Autodesk shares have fallen 23% over the past year, whilst the S&P 500 climbed. The software firm now trades at $234.97, generating 5.4% in annual free cash for every dollar invested — above the S&P 500's 4.2% median. The company reported an 18.3% revenue increase over the past year, more than double the market median of 7.8%. Its GAAP operating margin stood at 27%, significantly above the S&P 500 median of 18.4%. The market's caution stems from execution risks. Autodesk is simultaneously integrating MaintainX, its largest-ever acquisition, whilst undergoing a major sales reorganisation. Analysts report partner disruption from the internal changes, with management acknowledging expected weakness in new business performance.
SAN FRANCISCO, Calif. and TEL AVIV, Israel – April 6, 2016 — Twist Bioscience Corporation, a company accelerating science and innovation through rapid, high-quality DNA synthesis, today announced the acquisition of Genome Compiler Corporation, an Israeli-based company providing software for