VivSoft Technologies

Builds software and AI systems for federal agencies

Account Lead / Senior Program Manager

Program ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA$160k - $175k /yr

About the Job

Requirements

Must hold an active Secret clearance at the time of application.
Must hold an active Project Management Professional (PMP) certification.
Must have demonstrated Defense Logistics Agency experience, including an understanding of its mission, organization, acquisition environment, and key stakeholders across the agency.
Must have proven experience leading delivery across multiple federal contracts or task orders, with accountability for customer satisfaction and past performance.
Must have experience serving as a senior point of contact for government stakeholders, Contracting Officer's Representatives, and Contracting Officers.
Must have experience supporting capture and proposal efforts, including customer intelligence, solutioning, and writing or reviewing proposal content.
Must have strong leadership, mentoring, and stakeholder management skills, with the ability to work effectively with joint venture partners.

Responsibilities

Own overall delivery health and customer satisfaction across the Defense Logistics Agency portfolio, staying informed about each effort without personally running day-to-day execution on every contract.
Serve as a senior, trusted point of contact for Defense Logistics Agency stakeholders, Contracting Officer's Representatives, and Contracting Officers, complementing the individual project managers or leads who run day-to-day delivery on each contract.
Identify and resolve portfolio risks early, escalating and coordinating corrective action where needed.
Maintain strong relationships with joint venture partners to ensure aligned, cooperative delivery across shared efforts.
Mentor and support the project managers and delivery leads running individual Defense Logistics Agency contracts.
Serve as the named project manager or task order project manager on one home contract within the portfolio, maintaining approximately 50% personal billable utilization, with the remaining approximately 50% dedicated to account leadership and growth activities.
Partner with the Growth team on Defense Logistics Agency pursuits by providing customer intelligence, solutioning, relationship context, and proposal input, and reviewing or writing sections for the account owned.
Lead organic growth on the account, including scope expansions, emerging needs, recompetes, follow-on work, and opportunities to shape a solution directly with the customer, with Growth in support.
Provide past and current performance narratives and account-specific proposal content for pursuits.
Achieve CPARS or past-performance ratings of Good or higher across the portfolio.
Maintain customer satisfaction and strong relationships with Contracting Officer's Representatives, Contracting Officers, and other Defense Logistics Agency stakeholders.
Maintain an appropriate cadence of on-site customer visits and engagement across Defense Logistics Agency sites and stakeholders.
Meet the personal utilization target on the home contract.
Contribute to pursuit win rates and provide timely, high-quality capture support as assessed by the Growth team and joint venture partners.
Surface new leads or stakeholder relationships and hand them to Growth each quarter.

Desired Qualifications

Prior experience supporting the Defense Logistics Agency directly, as a government employee or contractor.
Familiarity with the Defense Logistics Agency JETS 2.0 contract vehicle and the agency's enterprise IT, modernization, and mission-support environment.

Title: Account Lead / Senior Program Manager
Clearance Required: Public Trust or Secret/U.S.Citizen
Location: Remote
Position Type: Full-Time

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:
The DLA Account Lead / Senior Program Manager owns the overall success and health of VivSoft's Defense Logistics Agency (DLA) portfolio, delivered directly and through joint venture partners. This is fundamentally a delivery role with a growth mindset. The Account Lead is the trusted, senior-level relationship owner across DLA, accountable for the portfolio's overall delivery performance and customer satisfaction, while actively partnering with the Growth team on shaping and winning new and follow-on work.
This person maintains a home contract within the DLA portfolio for partial billability, but the primary focus of the role is account leadership: ensuring every DLA effort is performing well, staying close enough to DLA stakeholders to see problems and opportunities early, and being the connective tissue between delivery reality and growth strategy.

The DLA portfolio spans multiple active contracts and task orders across DLA's enterprise IT, modernization, and mission-support environment, delivered through our DLA JETS 2.0 vehicle under our joint venture.

Key Responsibilities:
Account Leadership

Own overall delivery health and customer satisfaction across the DLA portfolio, staying close enough to each effort to know its status without personally running day-to-day execution on every contract.
Serve as a senior, trusted point of contact for DLA stakeholders, CORs, and Contracting Officers, complementing the individual PMs or leads who run day-to-day delivery on each contract.
Identify and resolve risk across the portfolio early, escalating and coordinating corrective action where needed.
Maintain strong relationships with joint venture partners to ensure aligned, cooperative delivery across shared efforts.
Mentor and support the PMs and delivery leads running individual DLA contracts.

Billable Delivery

Serve as the named PM or TOPM on one home contract within the DLA portfolio, maintaining approximately 50% personal billable utilization, with the remaining ~50% dedicated to account leadership and growth activities.

Capture & Growth Support

Partner closely with the Growth team on DLA pursuits. On most task order responses, capture is led by Growth or a joint venture partner; in these cases, the Account Lead supports with customer intel, solutioning, relationship context, and proposal input, reviewing or writing the sections for the account they own.
Lead organic growth on the DLA account, including scope expansions, emerging needs, recompetes/follow-ons, and opportunities where the Account Lead is directly shaping a solution with the customer, surfaced through day-to-day account relationships and led by the Account Lead with Growth in support.
Provide past/current performance narratives and account-specific proposal content for DLA pursuits.

Required Skills & Qualifications:

Must hold an active Secret clearance at the time of application.
Active Project Management Professional (PMP) certification.
Demonstrated DLA experience, including an understanding of DLA's mission, organization, acquisition environment, and key stakeholders across the agency.
Proven experience leading delivery across multiple federal contracts or task orders, with accountability for customer satisfaction and past performance.
Experience serving as a senior point of contact for government stakeholders, CORs, and Contracting Officers.
Experience supporting capture and proposal efforts, including customer intel, solutioning, and writing or reviewing proposal content.
Strong leadership, mentoring, and stakeholder management skills, with the ability to work effectively with joint venture partners.

Preferred Skills:

Prior experience supporting DLA directly, as a government employee or contractor.
Familiarity with the DLA JETS 2.0 contract vehicle and DLA's enterprise IT, modernization, and mission-support environment.

Performance Metrics:
Delivery & Account Health

CPARS/past performance ratings of "Good" or higher across the DLA portfolio.
Customer (COR/KO) satisfaction and strength of relationships across DLA stakeholders.
Frequency and cadence of on-site customer visits and engagement across DLA sites and stakeholders.

Billable Performance

Personal utilization against target on the home contract.

Growth Contribution

Win rate on pursuits supported, and Growth/JV partner feedback on the quality and timeliness of capture support provided.
Number of new leads or stakeholder relationships surfaced and handed to Growth per quarter.

Benefits:

Comprehensive Medical, Dental, and Visions Plans (Healthcare benefits are 100% employer-paid for employees only)
Life Insurance
Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
401K Retirement Plan with employer match
Professional Development Training Reimbursement
Flexible/remote work schedules

Salary Range: $160K to $175K per annually

About the Company

VivSoft Technologies

Builds software and AI systems for federal agencies

VivSoft Technologies builds software and modernizes digital systems for federal defense and civilian agencies, from mission applications to the cloud infrastructure behind them. Its work combines software delivery with user experience design so agencies can replace older systems and automate routine work. The company develops ENBUILD, a set of reusable software accelerators that standardize infrastructure and reduce the setup needed to move applications into production. It earns revenue through government technology contracts, developing, integrating and maintaining systems used by agency staff and the people they serve. VivSoft was founded in 2011.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2011

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