Full-Time

Audio Video Technical Support Engineer

Updated on 9/3/2026

Deadline 8/21/27
Daktronics

Daktronics

1,001-5,000 employees

Sells LED displays and related services

Compensation Overview

$24 - $25/hr

No H1B Sponsorship

Brookings, SD, USA

Hybrid

Home-office role within commuting distance of Brookings, with travel to South Dakota up to twice yearly and periodic on-site support.

Bachelor's, Associate's

Category
Customer Experience & Support (1)
Required Skills
Computer Networking
Salesforce

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Requirements
  • An associate degree is required; a bachelor's degree is preferred. Ideal coursework includes electronics, networking, or computers, with examples including Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, and Computer Engineering Technology. Non-technical majors may be considered with prior evidence of technical learning ability and aptitude.
  • Demonstrated ability to learn technical concepts quickly, retain that knowledge, and explain it to customers with varying levels of technical ability.
  • Demonstrated experience interacting with a variety of individuals in a positive, professional manner.
  • Ability to exercise discretion, independent judgment, and responsible time management.
  • Ability to work independently from a home office.
  • Strong computer skills, including internet navigation, word processing, spreadsheets, and proficiency with Microsoft operating systems.
  • Ability to travel to South Dakota up to twice per year for training.
  • Ability to travel by air and ground and comply with the Daktronics Driver Eligibility Policy; employment requires a motor vehicle record check.
  • Fluency in written and verbal English.
  • Applicants must be at least 18 years old.
  • Applicants must be eligible to work in the United States.
Responsibilities
  • Provide responsive technical support through incoming calls, community requests, and email conversations, aiming for first-time resolution.
  • Troubleshoot and resolve simple to highly complex hardware and software technical issues using a logical troubleshooting approach.
  • Collaborate with the team to resolve product issues or escalate them when needed.
  • Provide periodic on-site support for service projects, event support, installations, and on-site technical service.
  • Create and update knowledge base articles for internal and external use.
  • Listen actively to customers and use Salesforce to record detailed troubleshooting notes, action plans, and site-specific information for customer interactions.
  • Work assigned shifts and participate in an after-hours rotation providing technical support during nights, weekends, and holidays.
  • Participate in technical training on new products and systems to advance technical knowledge.
Desired Qualifications
  • Previous customer service and/or phone or call center experience.

Daktronics designs, sells, and services electronic scoreboards and digital display systems, including LED video displays and digital billboards for sports venues, shopping malls, transportation agencies, healthcare facilities, and other customers in the UK and worldwide. Its products are customized for each client and supported by services from creative design and event production to sports marketing, installation, and ongoing operation. The company differentiates itself through tailored, end-to-end solutions and strong local service (notably in the UK), financing options, and a software platform called Venus Control Suite that lets customers manage and control their displays. Its goal is to help clients engage audiences and maximize the return on their digital display investments by providing high-quality products, comprehensive support, and efficient management tools.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Brookings, South Dakota

Founded

1968

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Simplify Jobs

Simplify's Take

What believers are saying

  • Fiscal Q1 2027 revenue rose 7.1% to $234.6 million, despite one fewer week.
  • Backlog stayed above $300 million for six quarters, reaching $311.3 million on August 1.
  • Operating cash flow hit $31.4 million, while cash reached $154.6 million and debt stayed low.

What critics are saying

  • The SEC and NBA requested Leonard-related information on September 2, 2026; subpoenas follow.
  • Ireland began redundancy consultation on September 4, 2026; roughly 100 jobs are at risk.
  • International transportation withdrawal would shrink a profitable niche and weaken Daktronics' global credibility.

What makes Daktronics unique

  • Daktronics pairs hardware, control software, and custom content for venues, transit, and retail.
  • Its installed base spans live events, transportation, and international projects, diversifying demand beyond sports.
  • The Mexico plant and Venus Control Suite deepen manufacturing flexibility and recurring workflow lock-in.

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Benefits

401(k) Retirement Plan

Employee Stock Purchase Plan

Employee Assistance Program

Disability Insurance

Unpaid Time Off

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

5%
SciTech Today
Sep 3rd, 2026
Daktronics Q1 fiscal 2027 earnings: revenue misses $234.6 million estimate as margin gains lift EPS.

Daktronics Q1 fiscal 2027 earnings: revenue misses $234.6 million estimate as margin gains lift EPS. Published on Sep 03, 2026 As seen on: Quick verdict. Daktronics reported first-quarter fiscal 2027 diluted EPS of $0.40, up 21.2% year over year, on revenue of $234.6 million, up 7.1%. Sales came modestly below one reported consensus estimate, but gross-margin expansion, strong cash generation, and a $311 million backlog supported a positive after-hours/premarket reaction. About Daktronics. Daktronics, Inc. (NASDAQ: DAKT) is a Brookings, South Dakota-based designer, manufacturer, marketer, and servicer of large-format digital display systems. The company was founded in 1968 and is known for LED video displays, electronic scoreboards, digital billboards, transportation signage, and the control systems that power real-time graphics, video, animation, and information displays. Its core operating markets include Live Events, Commercial, High School, Park and Recreation, Transportation, and International. The company reported a quarter-end cash balance of $154.6 million, total debt of approximately $10.5 million, and a current ratio of 2.2x as of August 1, 2026. Daktronics generated $19.4 million in quarterly net income and repurchased $4.4 million of common stock during the period. A current market capitalization, P/E ratio, and dividend yield are not included in the company's earnings release and should be sourced from a real-time market-data provider before publication. Daktronics did not report a quarterly dividend in the release. Top financial highlights. * Total net sales increased 7.1% year over year to $234.6 million, despite Q1 FY2027 having 13 weeks versus 14 weeks in Q1 FY2026. * Net income rose 18.0% to $19.4 million, compared with $16.5 million in the prior-year quarter. * Diluted EPS increased 21.2% to $0.40, from $0.33, representing the company's highest quarterly diluted EPS in the past 12 quarters. * Gross profit increased to $71.6 million from $65.1 million. * Gross margin expanded 80 basis points to 30.5%, aided by favorable product mix, operating leverage, and tariff refunds; higher memory and other price-sensitive input costs partly offset these benefits. * Operating income increased 7.2% to $24.9 million, while operating margin was unchanged at 10.6%. * Operating expenses increased to $46.7 million, from $41.8 million, reflecting international-project commissions, consulting for operational initiatives, and XDC/microLED development activity. * Operating cash flow totaled $31.4 million, up from $26.1 million a year earlier. * Free cash flow was $27.5 million, calculated after $4.1 million in property-and-equipment spending. * Quarter-end cash and cash equivalents were $154.6 million; total current and long-term debt was approximately $10.5 million. * Live Events revenue rose 8.3% to $86.4 million, maintaining its position as Daktronics' largest business unit by sales. * International revenue increased 66.1% to $28.4 million, the fastest growth rate among reported operating units. * Transportation revenue climbed 29.0% to $21.4 million, supported by demand in intelligent transportation systems and airport-related projects. * Commercial revenue declined 5.3% to $43.7 million, while High School Park and Recreation revenue fell 7.8% to $54.7 million. * New orders declined 19.6% to $191.8 million, although management said several substantial transactions negotiated in Q1 are expected to convert into booked orders in Q2. * Product backlog ended at $311.3 million, the sixth straight quarter in which backlog exceeded $300 million. * Management reiterated its fiscal 2028 targets: 7%-10% revenue CAGR, 10%-12% operating margin, and 17%-20% ROIC. It did not issue specific Q2 FY2027 sales or EPS guidance. Daktronics, Inc. and Subsidiaries Consolidated Statements of Operations. (Source: investor.daktronics.com) * The table presents Daktronics, Inc. and Subsidiaries' unaudited Consolidated Statements of Operations for the three months ended August 1, 2026, compared with the three months ended August 2, 2025. Financial figures are reported in USD thousands, except for per-share amounts. * Daktronics reported net sales of USD 234.565 million in the 2026 quarter, up from USD 218.972 million in the corresponding 2025 period. Gross profit increased to USD 71.599 million from USD 65.072 million, while cost of sales rose to USD 162.966 million. * Total operating expenses increased to USD 46.663 million from USD 41.800 million. These expenses included USD 18.990 million in selling expenses, USD 15.559 million in general and administrative expenses, and USD 12.114 million in product design and development spending. Despite higher expenses, operating income improved to USD 24.936 million, compared with USD 23.272 million a year earlier. * Income before income taxes reached USD 25.667 million, while net income increased to USD 19.430 million from USD 16.470 million in the prior-year quarter. The improvement was also supported by higher interest income and lower other net expenses. * Earnings per share strengthened during the period. Basic EPS increased to USD 0.40 from USD 0.34, while diluted EPS rose to USD 0.40 from USD 0.33. Overall, the table indicates improved sales, gross profit, operating income, and net profitability for Daktronics during the quarter ended August 1, 2026 Beat or miss? Daktronics' reported results should be described carefully because third-party earnings sources showed differing consensus figures. The Investing.com coverage cited revenue expectations of $236.47 million and characterized the result as a modest revenue miss; it also described EPS as marginally below its cited forecast. The company itself did not provide analyst-consensus figures in its official release. The key earnings takeaway is that investors appeared to prioritize profitability and liquidity over the small top-line variance. Margin improvement, higher operating cash flow, low debt, and an above-$300 million backlog helped offset the weaker order-booking comparison. What leadership is saying. "Fiscal 2027 began on a strong note as we continued to drive momentum in sales, operating income, and EPS, maintaining our focus on executing the growth and operational excellence initiatives laid out in our long-term plan." - Ramesh Jayaraman, President and Chief Executive Officer "Supported by the execution of our strategic initiatives, our pipeline remains robust. At the same time, our operational improvements are making us leaner and smarter every quarter." - Ramesh Jayaraman, President and Chief Executive Officer "Top line growth was solid again this quarter, with net sales increasing 7.1 percent compared to the first quarter of fiscal 2026, despite one less week this quarter." - Howard Atkins, Acting Chief Financial Officer "Gross profit rose to $71.6 million or 30.5 percent gross profit margin in the first quarter of fiscal 2027, compared with 29.7 percent gross profit margin a year earlier." - Howard Atkins, Acting Chief Financial Officer Historical performance. The comparison is notable because the FY2027 quarter included one fewer operating week than the year-earlier period. Revenue, operating income, net income, EPS, gross profit, operating cash flow, and free cash flow all grew despite the shorter reporting period. However, the 19.6% decline in new orders and 13.6% lower backlog remain areas to monitor, especially if the anticipated Q2 order conversions do not materialize. Competitor comparison. A direct "Q1 current versus Q1 prior-year" competitor table cannot be prepared reliably from Daktronics' earnings materials alone because competitors operate on different fiscal calendars, report at different times, and do not provide a standardized, directly comparable business-unit breakdown in Daktronics' release. Publishing numerical competitor comparisons without separately validating each company's latest filing would risk misleading readers. For a competitor-specific extension, the most relevant comparison set would generally include companies in LED display systems, digital out-of-home displays, sports-venue technology, and transportation-information displays. The comparison should normalize revenue exposure, fiscal periods, currency, geographic mix, and hardware-versus-software revenue mix before concluding. How the market reacted? Daktronics shares rose following the September 2 release as investors responded positively to gross-margin improvement, cash flow, and sustained backlog. Investing.com reported a 6.95% gain to $20.705 following the announcement, while another report cited a 9.71% rise to $21.24 in premarket trading; the difference likely reflects different timestamps and trading sessions. The reaction indicates that the market viewed the slight revenue shortfall as less important than the 21.2% EPS growth, 30.5% gross margin, $31.4 million of operating cash flow, and $311.3 million backlog. Add Sci-Tech Today as a Preferred Source on Google for instant updates! Sources. Pramod Pawar (Co-Founder) Pramod Pawar is the Co-founder of 11Press and Prudour Pvt. Ltd., with more than 10 years of experience in SEO, digital publishing, and business research. A B.E. in Information Technology graduate from Shivaji University, he specializes in analyzing corporate financial results, quarterly earnings, startup funding, mergers and acquisitions, strategic partnerships, and major business developments. His work focuses on breaking down complex financial and corporate announcements into clear, data-driven insights for investors, business professionals, and industry readers. He also covers technology, artificial intelligence, enterprise software, and market trends, combining financial analysis with industry research to deliver accurate and easy-to-understand business news. Companies List Statistics

Yahoo Finance
Sep 2nd, 2026
Daktronics Q1 EPS climbs 21% to $0.40, highest in three years, as backlog tops $300M

Daktronics reported strong fiscal Q1 results, with revenue rising 7.1% year-over-year and earnings per share climbing 21.2% to $0.40, the company's highest quarterly EPS in three years. Operating income increased 7.2% to $24.9 million, whilst gross margin expanded 80 basis points to 30.5%. The company's backlog stood at $311 million, exceeding $300 million for the sixth consecutive quarter. Management attributed lower bookings to project timing and expects substantial purchase orders later in Q2. Daktronics plans to increase annual capital expenditures to approximately $20 million for automation and manufacturing capacity. The company implemented selective price increases to offset rising input costs and reaffirmed fiscal 2028 targets of 7%–10% revenue compound annual growth, 10%–12% operating margins, and 17%–20% return on invested capital.

Yahoo Finance
Sep 2nd, 2026
Daktronics beats Q1 earnings and revenue estimates by 14% and 3%

Daktronics reported first-quarter earnings of $0.40 per share, beating the Zacks Consensus Estimate of $0.35 per share and up from $0.33 per share a year ago. The video display maker has surpassed consensus earnings estimates three times over the last four quarters. Revenue for the quarter ended July 2026 reached $234.57 million, exceeding the Zacks Consensus Estimate by 2.74% and up from $218.97 million in the prior year. The company has topped consensus revenue estimates four times over the last four quarters. Despite the strong results, Daktronics shares have declined 2.1% year-to-date, whilst the S&P 500 has gained 11.5%. The company currently holds a Zacks Rank of 2, indicating expected near-term market outperformance.

WTOP
Sep 2nd, 2026
Daktronics: fiscal Q1 earnings snapshot.

Daktronics: fiscal Q1 earnings snapshot. September 2, 2026 | 7:37 AM BROOKINGS, S.D. (AP) - BROOKINGS, S.D. (AP) - Daktronics Inc. (DAKT) on Wednesday reported net income of $19.4 million in its fiscal first quarter. On a per-share basis, the Brookings, South Dakota-based company said it had profit of 40 cents. The video display maker posted revenue of $234.6 million in the period. This story was generated by Automated Insights (http://automatedinsights.com/ap) using data from Zacks Investment Research. Access a Zacks stock report on DAKT at https://www.zacks.com/ap/DAKT

Synect
Sep 1st, 2026
See strategy, content, and technology come together at Synect and Daktronics' FTE Global booth.

See strategy, content, and technology come together at Synect and Daktronics' FTE Global booth. What happens when airport content and display technology are designed to work together from the beginning? At FTE Global 2026, Synect and Daktronics are bringing together content strategy, creative, and display technology to show what a more connected approach to airport communication can look like. Visit Synect, LLC in Booth C1 Sept. 8 - 10 to see it for yourself. Keep reading to learn how combining smart strategies, content, and technology helps airports make the most of their visual communication ecosystem. Purposeful content enhances flexible technology. The best airport content starts with strategy. Airport objectives, passenger needs, operational realities, and key decision points should define what needs to be communicated, where, and how. This analysis should happen first, so it can inform investments in displays, software, and other technology. Faith Varwig, Founder and Managing Principal of Faith Group put a very fine point on it during its 2024 FTE panel: "If you don't plan ahead, you can end up stuck with bad design and bad signs." In Booth C1, Synect will showcase the power of custom content with FTE-exclusive designs. Its work will demonstrate how thoughtful communication can establish a sense of place, create more connected airport experiences, reduce passenger stress, and improve efficiency. The content will run on Daktronics' 1.2mm Chip-on-Board (COB) LED displays in three unique configurations: * A Portal Wall for airport branding and experience storytelling * A Totem for wayfinding, queuing, branding, and targeted messaging * A Flag Display for gate information, alerts, wayfinding, and targeted messaging Daktronics' displays are designed for flexible architectural integrations, including the ability to wrap content around corners and maintain clarity for both close-up and large-format viewing. The experience will demonstrate how functional information can work alongside visually engaging content to guide passengers, reinforce an airport's identity, and even help reduce perceived wait times. "Airports make major investments in displays and technology, but without the right strategy and content to bring those investments to life and deliver the intended passenger experience, they risk missing the mark. Our booth with Daktronics will show what's possible when strategy, content, and display technology are aligned from the beginning," said Gina Marie Paquette, Synect's Director of Business Development. More to See at FTE. This will be Synect's biggest FTE Global yet. As Montee Fiely, Synect's Head of Strategic Engagement, recently told its team: "FTE is where the industry meets to talk about what's happening now and what's coming next. Airport leaders are being asked to make decisions now about AI, checkpoint modernization, passenger communication, and the technologies that will support them for years to come. FTE gives us the perfect opportunity to move those conversations forward." Visit Synect and Daktronics in Booth C1 to pick up your copy of the Synect Lookbook, a pair of Synect-branded socks, and other goodies to make your trip home a little easier. If you visit Synect, LLC on Wednesday, Sept. 9 between 9 a.m. and 3 p.m., you can also grab a free cup of coffee with its team. It wouldn't be FTE without a packed agenda. Here are all the times you can meet its team: * Sept. 8: Visit Synect, LLC in Booth C1 as soon as the show starts. * Sept. 9, 9:00 a.m. - 3:00 p.m.: Visit Booth C1 and enjoy a complimentary coffee with its team. * Sept. 9, 10:30 a.m.: Join the AI Tech & Innovation Briefing and be among the first people to see Synect's Airport Content Framework. * Save the event to your calendar using this link. * Sept. 9, 12:00 p.m.: Join Synect, LLC at Stage 2 for its panel, "The Checkpoint Has Changed Horizon 25, Public-Private Partnerships and the Future of Airport Security." * Save the event to your calendar using this link. * Sept. 10: Meet its team in the booth before the show ends. * By appointment: Request time to see the Airport Content Framework in action. Synect, LLC can't wait to see you in Dallas.