Full-Time

Operations Technician 1

Customer Operations

Element Critical

Element Critical

51-200 employees

Enterprise data center colocation provider

No salary listed

Wood Dale, IL, USA

In Person

Night shift.

Category
General Maintenance & Repair (1)
Required Skills
NetSuite
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook

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Requirements
  • High School diploma or equivalent and 2 - 4 years Security Operations, Data Center Operations and Customer Service experience.
  • Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, and Critical Operations infrastructure.
  • Proficient in MS Excel, Word, and Outlook.
  • Good verbal and written communication.
  • Possess the ability and desire to learn and take on additional responsibilities.
  • Must be able to remain in a stationary position for a prolonged period such as sitting or standing.
  • Must be able to move within the office space, data center, and outdoor areas of the facility when required.
  • Must be able to perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.
  • Must be able to operate office machinery and equipment.
  • May be required to occasionally lift or move objects that weigh up to 65 lbs.
Responsibilities
  • Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment.
  • Process Site Access Request NetSuite cases.
  • Process Shipping and Receiving NetSuite cases, handle package deliveries, document chain of custody, and alert the Site or Delivery Manager of deliveries.
  • Monitor NetSuite case queues, dispatch and acknowledge customer requests.
  • Monitor and acknowledge BMS and NMS alerts and create NetSuite cases for critical alarms.
  • Create customer communication maintenance and event notifications and track the maintenance notification life cycle with timely responses to In Progress and Completion customer notifications.
  • Assist with service order installation and network circuit troubleshooting.
  • Assist with installation of cages, cabinets, ladder rack, and fiber tray.
  • Assist with copper and fiber cross-connect installation, testing, and labeling.
  • Perform remote hands services for clients, including hardware installation, power strips, rails, cable management, and client equipment reboot.
  • Handle the expedient resolution of escalations and emergency response requests.
  • Report status through the ticketing system, shift reports, and email.
  • Maintain accurate records and document all problems, including site computerized facility record databases and service order systems.

Element Critical acquires and manages data center facilities in major US markets, providing tailored enterprise colocation and hybrid IT infrastructure. Its offerings include hybrid colocation, secure cages and private suites, connectivity services, and cloud on-ramps from Tier III, carrier-neutral campuses. The company focuses on high-density deployments and supports AI-ready, liquid-cooled configurations, with customizable power and low-latency connectivity. By emphasizing solutions engineering and responsive customer service, Element Critical aims to partner with enterprise clients to design, deploy, and manage IT infrastructure, targeting markets underserved by larger providers and growing through strategic acquisitions.

Company Size

51-200

Company Stage

Early VC

Total Funding

$6M

Headquarters

San Francisco, California

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • January 2026 Andrew Lake hire strengthens deal sourcing, portfolio expansion, and market selection.
  • November 2025 Houston One expansion adds 4.5MW online by Q4 2026 for AI workloads.
  • May 2026 Scott Gould promotion signals commercial momentum as the company scales sales capacity.

What critics are saying

  • Houston One's 10MW build depends on 2026 execution; delays leave customers stranded.
  • Acquisitions require continuous sponsor capital; a stalled funding market kills Element Critical's roll-up strategy.
  • Hyperscalers and neo-clouds now chase the same high-density enterprise demand, compressing pricing power.

What makes Element Critical unique

  • Hybrid-ready, carrier-neutral campuses target 50kW-1MW enterprise deployments, not hyperscale giants.
  • January 2026 platform launch with 26North, Arctos, Mercuria, and Safanad expands acquisition firepower.
  • Houston, Austin, and Chicago give Element Critical rare multi-market, expansion-ready infill capacity.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Personal Development and Learning Opportunities

Employee Referral Program

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

-1%

2 year growth

1%
DartPoints
Jul 21st, 2026
DartPoints appoints data center revenue leader Steve Weaver as Chief Revenue Officer.

DartPoints appoints data center revenue leader Steve Weaver as Chief Revenue Officer. Weaver joins DartPoints to lead revenue strategy as the company expands capacity, strengthens its sales motion, and supports growing AI, neo-cloud, hyperscale, and enterprise demand DALLAS, TX - [July 21, 2026] - DartPoints, a leading regional provider of colocation, cloud, and interconnection solutions, today announced the appointment of Steve Weaver as Chief Revenue Officer. Weaver brings deep revenue leadership experience across the data center, enterprise, and channel markets, with a track record of building sales organizations, strengthening go-to-market discipline, improving customer relationships, and driving growth. Most recently, Weaver served as Chief Revenue Officer at Element Critical, where he led a unified revenue organization across sales, solution architecture, customer success, and marketing. His leadership helped strengthen sales methodology, forecasting, performance management, new logo acquisition, and enterprise growth across key data center markets. "Steve's experience comes at an important time for DartPoints," said Scott Willis, President and Chief Executive Officer of DartPoints. "AI, neo-cloud, hyperscale, and enterprise demand are reshaping what customers need from their infrastructure partners. As we expand our regional data center platform, we are adding capacity for two clear colocation motions: enterprise workloads that need resilient regional infrastructure, and AI/GPU workloads that require higher-density environments. Steve brings the revenue leadership, industry knowledge, and sales discipline needed to connect those opportunities with our cloud and connectivity capabilities and execute with focus." At DartPoints, Weaver will lead the company's revenue organization, with responsibility for sales strategy, enterprise growth, channel development, customer relationships, and disciplined sales execution. His role will be central to aligning DartPoints' go-to-market efforts with its capacity expansion, customer growth, and long- term business strategy. "I'm excited to join DartPoints at such a pivotal stage of growth," said Weaver. "The company has a strong platform, a clear strategy, and a real opportunity to help customers solve larger and more complex infrastructure challenges. My focus will be on strengthening our revenue engine, building disciplined and accountable sales motions, growing our channel and enterprise business, and helping customers and partners move faster from infrastructure need to the right DartPoints solution." Before joining DartPoints, Weaver held senior revenue and sales leadership roles at Element Critical, vXchnge, 365 Data Centers, CompuCom, Global Cloud Xchange, formerly Yipes Enterprise Services, which was acquired by Reliance Communications. Across those roles, he led sales transformation, built high-performing teams, strengthened customer retention, expanded channel relationships, and supported company growth through periods of ownership change and market expansion. This announcement follows DartPoints' recent investment from NOVA Infrastructure and Orion Infrastructure Capital, supporting accelerated expansion and increased capacity across its portfolio. DartPoints continues to invest in regional data center markets where enterprises, cloud-native companies, service providers, AI platforms, and other power-intensive customers need resilient, scalable infrastructure closer to where they operate. About DartPoints. DartPoints is a leading provider of high-performance enterprise colocation, cloud, and managed service solutions, enabling advanced workloads including artificial intelligence, machine learning, and high-performance computing. Listed on the Inc. 5000 as one of the fastest-growing privately held companies in the U.S., DartPoints empowers businesses with enterprise-grade infrastructure, operational resilience, and low-latency connectivity. Learn more at www.dartpoints.com. Media contacts. DartPoints Jaymie Scotto & Associates (JSA) +1 866.695.3629 ext. 19 [email protected]

PR Newswire
Jan 20th, 2026
Element Critical appoints Andrew Lake as SVP to lead expansion strategy amid AI infrastructure boom

Element Critical, a US data centre provider, has appointed Andrew Lake as Senior Vice President, Head of Strategy and Acquisitions. Lake will guide strategic growth initiatives as the company scales its national platform to meet enterprise and AI-driven infrastructure demands. Lake previously worked at DigitalBridge and Ares, investing across infrastructure and real estate asset classes. He holds a Bachelor of Arts from Columbia University. In his role, Lake will lead acquisition efforts, evaluate new market opportunities and work with capital partners to support expansion. Founded in 2014, Element Critical operates facilities in Chicago, Austin and Houston, serving enterprise, hyperscale, AI and neo-cloud customers. The company is actively expanding across key US markets to deliver purpose-built capacity for mission-critical organisations.

Crain Communications
Apr 5th, 2024
People on the Move

Matt joins us from Element Critical Data Centers, where he served as VP of Construction, overseeing their nationwide capital development portfolio.

Element Critical
Sep 28th, 2023
Element Critical Makes its Definitive Hybrid Data Center Implementation Blueprint Available for Free Download

VIENNA, Va., September 28, 2023 - Element Critical, one of the fastest growing data center providers in the US, announces the availability of its hybrid data center implementations resource, Unlocking the Transformative Power of the Hybrid Data Center Model: Your Blueprint for Unlimited Digital Transformation.

PR Newswire
May 30th, 2023
Element Critical Wins 2023 Globee® Awards For Information Technology

Element Critical Named Gold Winner for Top Business to Business (B2B) IT Vendor of the YearVIENNA, Va., May 30, 2023 /PRNewswire/ -- Element Critical, an award-winning colocation and interconnection provider, proudly announces that the company has been honored as a Gold winner in the 18th Annual Globee® Awards for Information Technology in the Top B2B IT Vendor of the Year category.Element Critical is a Gold winner in the 2023 Globee® Awards, named a Top B2B IT Vendor of the Year.These esteemed global awards celebrate outstanding achievements in information technology and cybersecurity. They acknowledge vendors who demonstrate excellence through their advanced, ground-breaking products, solutions, and services, thereby raising the industry standards in all aspects of technology and cybersecurity. This recognition highlights the remarkable contributions made by Element Critical and their commitment to driving innovation in the field."We are immensely proud to receive this esteemed accolade from the Globee Awards, recognizing Element Critical as a Gold winner in the 2023 Globee Awards for Information Technology," states Ken Parent, CEO. "This achievement underscores our foundational purpose to deliver the core IT infrastructure solutions in a consultative and personalized manner that ensures our customers continue to grow with us. We have always had a steadfast commitment to meeting the diverse needs of today's business and technology leaders."The judging process for the 2023 Globee Awards for Information Technology involved the active participation of over 600 judges from diverse corners of the globe, representing a broad spectrum of industry experts. These esteemed judges contributed their expertise to evaluate and assess the submissions received